VICE PRESIDENT CULINARY - AIRPORT LOUNGES

Berwyn, IL, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $175,000.00 - $185,000.00
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Work Schedule

Flexible
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Benefits

Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave

Job Description

Flik Hospitality Group is a prominent division within Compass Group USA, recognized for delivering exceptional food and hospitality services across numerous sectors, including corporate, healthcare, and education. Flik particularly excels in providing customized culinary solutions and has established a reputation for excellence in operational standards, client satisfaction, and employee development. With a commitment to recruiting passionate, talented professionals who share a love for food and hospitality, Flik stands out as a company that not only values its workforce but also invests heavily in their growth and engagement. This investment includes hands-on training, continuous education on industry trends, and creating meaningful career pathways that allow employees to flourish both personally and professionally.

The company culture at Flik centers on recognition, collaboration, and fostering a motivated team environment where associates feel valued, empowered, and inspired. The emphasis on people-first policies contributes to high employee retention and customer satisfaction ratings, making Flik a sought-after employer in the hospitality industry.

The role in question pertains to a multifaceted position based in Chicago, Newark, or Houston, with a salary range of $175,000 to $185,000 annually, complemented by bonus opportunities. This position focuses on the implementation and maintenance of all food-related programs supporting multiple locations, specifically overseeing the United Airlines lounge contract. Key aspects of the role include managing retail, production, and purchasing programs, as well as supporting the opening of new operations. It requires a hands-on leader adept at enhancing customer satisfaction by developing and executing operational plans that meet both corporate and regulatory standards.

Responsibilities involve creating training programs to ensure consistent, high-quality food delivery, overseeing Culinary Support Teams, and maintaining strict compliance with corporate policies and procedures. The position demands effective budgeting skills and the capability to communicate strategic improvements clearly to stakeholders. Travel commitments are significant, estimated at around 50 percent, reflecting the multi-site nature of the job.

This career opportunity at Flik represents not just a job, but a chance to join a dynamic team that prioritizes innovation, professional growth, and a passion for culinary excellence. The company is dedicated to fostering a workplace where professionals can thrive by taking ownership and demonstrating a commitment to outstanding customer service at all levels of interaction. Flik Hospitality Group offers a comprehensive benefits package aimed at supporting associates’ well-being, including medical, dental, vision, life insurance, disability coverage, retirement planning, paid time off, and many other perks.

Job Requirements

  • Culinary Arts or BS Degree
  • Five years of progressive food service management experience
  • Serv-Safe Certification
  • Effective communication skills
  • Proficiency with Microsoft Office and proprietary software
  • Ability to travel up to 50 percent
  • Physical ability to lift up to 50 lbs
  • Self-motivated with minimal supervision
  • Ability to work under multi-level supervision

Job Qualifications

  • Culinary Arts or BS Degree plus five (5) years of progressive food service management experience, two (2) of which were preferably in a multi-unit setting
  • Seven (7) years of progressive food service management experience may be substituted for a degree
  • Serv-Safe Certification
  • Strong team player with good interpersonal, oral and written communication skills
  • Service oriented, collaborative approach to internal customer and peer relations
  • Comprehensive computer and writing skills including knowledge of Microsoft Office Programs and proprietary software (MyCompass, Webtrition)
  • Ability to function effectively and responsibly as a team member while working with multi-level supervision
  • Must willingly adjust schedule to meet project needs
  • Ability to bend, reach and lift food and equipment (pots) up to 50 lbs
  • Ability to be a self-motivator working productively with minimal direct supervision

Job Duties

  • Develop and implement operational plans and systems to ensure that all contractual obligations are met
  • Assist in implementing corporate and regional programs based on corporate and regulatory standards
  • Develop and effectively communicate strategies for improving customer satisfaction
  • Provide training programs to assure consistent, high quality food at the accounts
  • Develop Culinary Support Team (Area Chefs) within region
  • Complete all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines
  • Manage budget in a fiscally responsible manner
  • Read and comply with all policies and procedures of Sector and Compass as appropriate
  • Project and practice consistent ownership attributes, which provide a high level of customer service at all points of contact
  • Perform all other duties as assigned

Job Criteria

Experience

Expert Level (7+ years)


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