Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Vibee is a dynamic company that specializes in creating unforgettable destination experiences for music fans worldwide. Founded by Live Nation, the world's leading live entertainment company, in partnership with Insomniac, Vibee offers fans the opportunity to immerse themselves in unique music and entertainment events both on land and at sea. The company is renowned for its innovative approach to live event experiences, curating bespoke festival packages and high-impact activations that transform ordinary events into extraordinary, memorable moments. Vibee operates at the intersection of entertainment, travel, and immersive fan experiences, making it a distinctive leader in the live events industry.
The Ticketing Coordinator role at Vibee is an exciting position ideal for a motivated, detail-oriented individual who thrives in fast-paced, creative environments. This hybrid role reports to the Senior Ticketing Manager and plays a crucial part in maintaining the accuracy and efficiency of ticket operations for various events. The Ticketing Coordinator supports multiple facets of the ticketing process, including administration, data entry, event information accuracy, and guest experience. Candidates in this role will gain hands-on experience with seat management, ticket allocation, event builds, and reporting, making it an excellent opportunity for those passionate about the live event industry. The role demands multitasking abilities, strong organizational skills, and the ability to work effectively across several projects simultaneously.
A significant aspect of the position involves close collaboration with Ticketing Managers and the Senior Director of Ticketing to ensure that seating requirements and other event-specific needs are met from order placement through event day execution. The Ticketing Coordinator will work on building event and package components within Vibee’s proprietary platform, monitor pricing, inventory, and package details across ticketing systems, and assist with quality control audits to maintain data integrity within ticketing operations. Troubleshooting issues related to ticket exchanges, relocations, and order fulfillment will also be part of this role, requiring sharp problem-solving skills and a calm approach under pressure.
Customer service is another vital component of the role; the Ticketing Coordinator collaborates with the Fan Experience team to resolve ticketing-related concerns promptly and ensures that internal systems such as Airtable are properly monitored for package fulfillment. Administrative duties include maintaining precise and organized records, supporting reporting efforts, and ensuring timely communication within the team. The position can involve some evening and weekend work, onsite event support, and potentially domestic and international travel, making it suitable for candidates with a flexible schedule and a passion for live events.
Candidates seeking this role will enjoy working in a vibrant, team-driven environment, be exposed to industry-leading ticketing software and platforms, and have opportunities for professional growth within a renowned entertainment company. Vibee is also committed to fostering an inclusive culture that celebrates diversity and supports career development. This role offers an excellent platform for individuals passionate about music, live entertainment, and fan engagement to build a successful career while contributing to world-class live event experiences.
The Ticketing Coordinator role at Vibee is an exciting position ideal for a motivated, detail-oriented individual who thrives in fast-paced, creative environments. This hybrid role reports to the Senior Ticketing Manager and plays a crucial part in maintaining the accuracy and efficiency of ticket operations for various events. The Ticketing Coordinator supports multiple facets of the ticketing process, including administration, data entry, event information accuracy, and guest experience. Candidates in this role will gain hands-on experience with seat management, ticket allocation, event builds, and reporting, making it an excellent opportunity for those passionate about the live event industry. The role demands multitasking abilities, strong organizational skills, and the ability to work effectively across several projects simultaneously.
A significant aspect of the position involves close collaboration with Ticketing Managers and the Senior Director of Ticketing to ensure that seating requirements and other event-specific needs are met from order placement through event day execution. The Ticketing Coordinator will work on building event and package components within Vibee’s proprietary platform, monitor pricing, inventory, and package details across ticketing systems, and assist with quality control audits to maintain data integrity within ticketing operations. Troubleshooting issues related to ticket exchanges, relocations, and order fulfillment will also be part of this role, requiring sharp problem-solving skills and a calm approach under pressure.
Customer service is another vital component of the role; the Ticketing Coordinator collaborates with the Fan Experience team to resolve ticketing-related concerns promptly and ensures that internal systems such as Airtable are properly monitored for package fulfillment. Administrative duties include maintaining precise and organized records, supporting reporting efforts, and ensuring timely communication within the team. The position can involve some evening and weekend work, onsite event support, and potentially domestic and international travel, making it suitable for candidates with a flexible schedule and a passion for live events.
Candidates seeking this role will enjoy working in a vibrant, team-driven environment, be exposed to industry-leading ticketing software and platforms, and have opportunities for professional growth within a renowned entertainment company. Vibee is also committed to fostering an inclusive culture that celebrates diversity and supports career development. This role offers an excellent platform for individuals passionate about music, live entertainment, and fan engagement to build a successful career while contributing to world-class live event experiences.
Job Requirements
- Must be able to work autonomously and in a team setting
- Must be able to stay organized and on task
- Must be able to tolerate loud noise levels and busy environments at onsite events
- May sit and stand for extended periods of time and work in drastic temperature climates at onsite events
- Must be able to occasionally work onsite and/or be on call for events as needed to support the Fan Experience team
- Must be willing to work during evening and weekend hours, as required, to meet deadlines
- Must be willing to travel as required both domestically and abroad, if required and have a current unrestricted passport
Job Qualifications
- Demonstrated knowledge of ticketing software, event programming, and box office operations is preferred
- Proven experience in a similar role, preferably within ticket operations, entertainment or the hospitality industry
- Familiarity in Google Suite, Microsoft Office, Airtable, and Asana
- Strong organizational, multitasking and time management skills
- Ability to work independently and manage multiple projects simultaneously
- Excellent verbal and written communication skills
- Strong work ethic with a high level of responsibility in an ever-changing environment
- Ability to handle sensitive information with discretion while maintaining confidentiality
- Demonstrated ability to quickly and effectively resolve guest related issues
- Team player with the ability to collaborate effectively across departments
- Bachelor’s degree or equivalent experience
Job Duties
- Work within multiple ticket platforms for seat management, allocation, and reporting
- Collaborate with Ticketing Managers and the Senior Director of Ticketing to understand seating requirements and ensure event needs are met from time of order placement through event day execution
- Work in tandem with Ticketing Managers to build event and package components within Vibee’s platform
- Maintain and track Ticketing Coordinator daily task checklists to ensure all responsibilities are completed on time
- Assist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer orders
- Strategically troubleshoot issues related to ticket exchanges, relocations, order fulfillment and database management
- Assist managers with multiple events simultaneously
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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