Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Benefits
Health care plan including medical, dental, and vision
retirement plan (401K)
life insurance (basic, voluntary, and AD&D)
short term disability
Free 24/7 access to Teladoc doctor services
discounted Veterinary Care
Employee assistance program (EAP)
Job Description
Summer Creek Animal Clinic is a well-established veterinary facility located in Southwest Fort Worth, Texas, which opened its doors in 2018. Since its inception, the clinic has stood apart as the first and only hospital in Fort Worth to achieve both AAHA accreditation and Fear-Free certification. This dual distinction reflects Summer Creek's unwavering commitment to providing exceptional animal care while minimizing stress for pets and their owners. The clinic operates with a clear mission: to deliver a Fear-Free experience coupled with compassionate and outstanding client service alongside expert patient care. This focus creates an environment where pets, clients, and staff... Show More
Job Requirements
- High school diploma or equivalent
- Previous receptionist or customer service experience preferred
- Knowledge of veterinary medical terminology
- Basic computer proficiency
- Ability to multitask and remain organized under pressure
- Flexible schedule including some weekends and holidays
- Strong communication skills
- Ability to work independently and as part of a team
Job Qualifications
- High school diploma or equivalent
- Previous experience in a receptionist or customer service role preferred
- Knowledge of veterinary medical terminology and procedures
- Experience with veterinary software systems preferred
- Excellent verbal and written communication skills
- Ability to multitask and prioritize effectively
- Strong organizational and critical thinking skills
- Ability to demonstrate empathy and compassion in client and pet interactions
Job Duties
- Receive and place calls to clients for scheduling purposes
- Prioritize multiple tasks in a calm and organized manner
- Maintain accurate and proper documentation including client and pet records, referrals, and medical history
- Assist clients by providing instructions, information, invoices, dispense prescription items per veterinarian's directions, and schedule future appointments
- Utilize hospital computer systems to document medical records and communicate with clients and teammates
- Manage hospital financial transactions including accurate balance maintenance, cash and credit card procedures, and proper opening and closing protocols
- Provide excellent customer service and communicate professionally
- Advocate for pet health through client education on preventative care, treatments, and hospital services
- Maintain a positive attitude in interactions with clients, pets, and team members
- Show empathy toward clients and compassion and respect for pets
- Operate standard business office equipment
- Demonstrate knowledge of veterinary medical terminology and procedures
- Be flexible with schedule including some weekend and holiday shifts
- Work independently and accept direction on tasks assigned
- Possess strong organizational skills
- Apply critical thinking to problem-solving
- Exhibit strong verbal and written communication skills and good judgment under stress
Job Location
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