Veterinary Receptionist / Client Service Representative
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $18.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Employee assistance program
401k
Paid Time Off
Personal pet discount
Uniform allowance
Job Description
Payson Family Pet Hospital is a trusted veterinary care provider located in the heart of Payson, Utah. As a full-service animal hospital, it is dedicated to delivering exceptional veterinary services with a compassionate and personalized approach to pet care. The hospital offers a comprehensive range of veterinary services including wellness exams, vaccinations, diagnostics, surgical procedures, and emergency care. Their team of experienced veterinarians and support staff are passionate about promoting animal health and wellbeing, ensuring a comfortable and caring environment for pets and their owners alike. Payson Family Pet Hospital has earned a strong reputation within the community for its commitment to superior healthcare, state-of-the-art facilities, and a client-focused philosophy that fosters lasting relationships with pet families. The hospital continuous investment in advanced technology and ongoing staff training underlines their mission to provide top-tier veterinary services at every stage of a pet’s life.
The role of Veterinary Receptionist / Client Service Representative at Payson Family Pet Hospital is vital in maintaining the hospital’s welcoming atmosphere. As the first point of contact for clients, this full-time position calls for an outgoing and organized professional who can provide exceptional customer service in a fast-paced environment. With a competitive compensation range of $15 to $18 per hour, this position operates on a four-day 10-hour weekly schedule with required availability Monday through Friday and on rotating Saturdays. The Veterinary Receptionist is responsible for managing appointments and the patient flow efficiently, handling multi-line phone systems, greeting clients in person with warmth, and supporting staff by processing transactions and providing accurate information about the hospital’s services. Given the nature of veterinary care, the role demands a compassionate demeanor to support clients in routine and emotionally sensitive situations. The ideal candidate is friendly, detail-oriented, and thrives in team-driven, customer service environments.
This position also includes a comprehensive full-time benefits package, highlighting Payson Family Pet Hospital’s commitment to employee wellbeing. Benefits encompass medical, dental, and vision insurance, life insurance, disability coverage, and an Employee Assistance Program (EAP). Additional perks include a 401k plan with company match starting in 2027, paid time off, personal pet discounts, and a uniform allowance. The hospital values diversity and equal opportunity, ensuring all qualified applicants are considered fairly based on their background, experience, and skills. Joining Payson Family Pet Hospital means becoming part of a professional yet compassionate team dedicated to improving the lives of pets and enriching the client experience at every interaction.
The role of Veterinary Receptionist / Client Service Representative at Payson Family Pet Hospital is vital in maintaining the hospital’s welcoming atmosphere. As the first point of contact for clients, this full-time position calls for an outgoing and organized professional who can provide exceptional customer service in a fast-paced environment. With a competitive compensation range of $15 to $18 per hour, this position operates on a four-day 10-hour weekly schedule with required availability Monday through Friday and on rotating Saturdays. The Veterinary Receptionist is responsible for managing appointments and the patient flow efficiently, handling multi-line phone systems, greeting clients in person with warmth, and supporting staff by processing transactions and providing accurate information about the hospital’s services. Given the nature of veterinary care, the role demands a compassionate demeanor to support clients in routine and emotionally sensitive situations. The ideal candidate is friendly, detail-oriented, and thrives in team-driven, customer service environments.
This position also includes a comprehensive full-time benefits package, highlighting Payson Family Pet Hospital’s commitment to employee wellbeing. Benefits encompass medical, dental, and vision insurance, life insurance, disability coverage, and an Employee Assistance Program (EAP). Additional perks include a 401k plan with company match starting in 2027, paid time off, personal pet discounts, and a uniform allowance. The hospital values diversity and equal opportunity, ensuring all qualified applicants are considered fairly based on their background, experience, and skills. Joining Payson Family Pet Hospital means becoming part of a professional yet compassionate team dedicated to improving the lives of pets and enriching the client experience at every interaction.
Job Requirements
- 2+ years of experience in a customer service, reception, or client-facing role
- previous veterinary receptionist or healthcare-related front-desk experience preferred
- ability to manage a multi-phone line system while assisting in-person clients
- exceptional verbal and written communication skills
- ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- strong organizational and time management skills
- experience scheduling appointments and coordinating calendars preferred
- ability to accurately process payments and maintain financial records
Job Qualifications
- high school diploma or equivalent
- 2+ years of experience in customer service, reception, or client-facing roles
- previous veterinary receptionist or healthcare front-desk experience preferred
- proficiency in managing multi-phone line systems
- excellent verbal and written communication skills
- ability to provide compassionate service in emotionally sensitive situations
- strong organizational and time management skills
- experience scheduling appointments and coordinating calendars
- ability to accurately process payments and maintain financial records
Job Duties
- greet clients and patients with a friendly and professional demeanor
- manage multi-line phone systems and respond to client inquiries promptly
- schedule and confirm appointments while coordinating daily patient flow
- process payments and maintain accurate financial records
- provide clients with accurate information regarding hospital services and policies
- assist with client check-in and check-out procedures efficiently
- support the veterinary team with administrative tasks as needed
Job Criteria
Experience
No experience required
Job Location
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