Veterinary Receptionist / Client Service Representative

Woodland Veterinary Hospital is a well-established and growing full-service veterinary hospital that has been dedicated to providing exceptional care to pets and the people who love them for over 50 years. Founded in 1975 as a small clinic, Woodland Veterinary Hospital has expanded significantly over the decades and now operates from a spacious 11,000-square-foot campus located in Woodland, serving the surrounding communities. The hospital is home to a skilled team of nine veterinarians and more than 40 veterinary support professionals, all committed to delivering compassionate and personalized veterinary care.

Woodland Veterinary Hospital offers a comprehensive range of services, including wellness visits, urgent care, boarding, advanced diagnostics, and access to board-certified specialists, making it a trusted choice for pet healthcare in the region. The hospital’s mission centers around treating every pet like family and fostering long-term relationships with clients, reinforcing its deep-rooted presence in the community and its continued legacy of quality care.

The Client Service Representative position at Woodland Veterinary Hospital is a vital role within the organization, serving as the initial welcoming presence for clients and their pets. This role requires an individual who is warm, friendly, and highly organized, capable of managing the front desk operations efficiently in a busy veterinary environment. The successful candidate will be responsible for greeting clients and their pets with a smile, managing appointment scheduling, handling a multi-line phone system, overseeing check-ins and check-outs, processing payments accurately, and providing clients with essential information about the hospital’s services.

This position is available as either full-time or part-time, with flexible scheduling options including 8-hour shifts throughout the week, and availability on weekends is preferred. The hospital offers competitive hourly compensation ranging from $22 to $25 per hour, depending on factors such as experience, education, and geographic location. Full-time employees enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, disability coverage, 401k retirement options, an Employee Assistance Program, paid time off in accordance with policy and law, and a personal pet discount.

Ideal candidates for this role have prior experience in customer service, reception, or client-facing roles, with a preference for experience in veterinary reception or healthcare-related front desk work. Proficiency in managing multi-phone line systems, familiarity with veterinary practice management software, and strong communication skills are essential. The role requires a compassionate approach to supporting clients through both routine interactions and more sensitive situations. Strong organizational abilities, accurate payment processing, appointment coordination, a positive attitude, and the capacity to remain calm and professional during busy periods are also critical attributes for success.

Working at Woodland Veterinary Hospital provides a unique opportunity to be part of a dedicated team in a supportive environment, contributing to the welfare of pets and enhancing client satisfaction. The hospital is committed to equal employment opportunities and provides reasonable accommodations to applicants with disabilities. This role is not just a job but a chance to make a meaningful impact in the lives of animals and their owners while growing professionally in the veterinary service industry.