Veterinary Receptionist (Care Coordinator) - South Novato Animal Hospital

PetVet Care Centers' South Novato Animal Hospital is a dedicated veterinary hospital located in Novato, California, serving the community with compassionate and exceptional care for pets and their owners. PetVet Care Centers is a prominent organization in the veterinary healthcare industry with over 420 locally led hospitals and more than 11,000 team members nationwide. The company’s mission emphasizes improving the lives of animals and people by providing exceptional care at every stage. At PetVet, this commitment to a Culture of Care fosters an environment where team members are supported as much as the pets and clients they serve, making it a highly regarded and trusted provider in animal health and customer service. PetVet offers a unique combination of local autonomy and national support, fostering collaboration and career development opportunities within an inclusive and supportive team culture. This philosophy helps create a workplace where team members can grow professionally while delivering the Ultimate Care Experience to pets and pet owners alike.

The position of Care Coordinator at South Novato Animal Hospital is a part-time role that plays a vital role in maintaining the smooth operation of the hospital through administrative and customer service efforts. Care Coordinators act as the primary contact point for clients and their pets, managing lobby flow, scheduling appointments, and handling inquiries with compassion and professionalism. The role aligns with traditional veterinary receptionist and client care specialist positions but with a focus on delivering excellent service even in high-stress situations like medical emergencies. The Care Coordinator is responsible for maintaining accurate records, supporting billing and accounts management, assisting with medication pickups, and providing information about veterinary services and retail products offered by the hospital. The position contributes directly to ensuring the safety and well-being of pets and their owners during visits and emergencies, requiring strong communication skills and a caring attitude.

This part-time role offers the opportunity to work flexible hours primarily during the day shift from Monday through Saturday, with specific working hours designed to meet client needs effectively. The pay rate is competitive at $21 per hour, reflecting the importance and responsibility of this position within the veterinary hospital setting. Joining the team means becoming part of a collaborative environment where each team member's contribution is valued and where continuous support is available for personal and professional growth.

PetVet Care Centers is highly committed to diversity, equity, and inclusion, ensuring that employment decisions are made without discrimination and that all employees feel respected and valued. Privacy and personal information protection are also integral to their operations, demonstrating the company’s dedication to ethical and responsible practices. Working at South Novato Animal Hospital under the PetVet umbrella creates a fulfilling career path with a focus on compassionate care for pets and supportive care for team members, making it an excellent opportunity for individuals passionate about veterinary services and customer relations.