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Veterinary Receptionist (Care Coordinator) - Des Moines Veterinary Hospital
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.38 - $23.68
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
401(k) Plan
pet discounts
Emotional wellbeing support
Job Description
PetVet Care Centers' Des Moines Veterinary Hospital is a prominent veterinary care provider dedicated to improving the lives of animals and the people who love them. As a part of PetVet Care Centers, a leading network of over 420 locally led veterinary hospitals with more than 11,000 team members nationwide, this hospital offers a unique blend of local autonomy with the support of a large national organization. The mission is clear: to deliver the Ultimate Care Experience - every pet, every client, every time. This commitment is reflected in their culture of care that equally supports their team members, pets,... Show More
Job Requirements
- High school diploma or GED required
- knowledge of clerical procedures
- excellent customer service skills
- accurate cash handling abilities
- strong multitasking skills
- flexibility in scheduling including weekends and holidays
- ability to perform physical tasks including lifting animals up to 50 pounds
Job Qualifications
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- knowledge of clerical procedures and ability to organize files and records
- excellent customer service skills, providing courteous and prompt assistance
- accurate cash handling and cashiering abilities
- strong multitasking skills with attention to detail
- flexibility in scheduling, including weekends and holidays
- ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
Job Duties
- Provides excellent customer service in-person, over the phone, and during high-stress situations
- manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
- handles basic medical emergencies for pets and owners, ensuring safety and well-being
- assists with medication pickups, inquiries, and provides information about services and products
- inputs and manages data in practice management software, including billing and accounts
- assists with retail sales, weighing pets, processing faxes, and maintaining records
- reconciles cash drawer and performs end-of-day duties for accurate financial transactions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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