Veterinary Receptionist (Care Coordinator) - Des Moines Veterinary Hospital

PetVet Care Centers' Des Moines Veterinary Hospital is a prominent veterinary care provider dedicated to improving the lives of animals and the people who love them. As a part of PetVet Care Centers, a leading network of over 420 locally led veterinary hospitals with more than 11,000 team members nationwide, this hospital offers a unique blend of local autonomy with the support of a large national organization. The mission is clear: to deliver the Ultimate Care Experience - every pet, every client, every time. This commitment is reflected in their culture of care that equally supports their team members, pets, and pet owners alike. Their focus on compassionate, exceptional care creates a welcoming and professional environment where pets and their families receive the highest standards of medical treatment and customer service. The Des Moines Veterinary Hospital in Washington is known for its supportive team environment that values teamwork, open communication, and professional growth, making it a place where staff can thrive and make a positive impact in the local community daily.

The role of Care Coordinator at PetVet Care Centers’ Des Moines Veterinary Hospital plays a vital part in the success of the hospital. This position involves performing a diverse range of administrative and customer service duties crucial for supporting the hospital's operations. Often equated with veterinary receptionist or client care specialist roles, the Care Coordinator is the frontline representative who fosters strong relationships with clients and their pets through excellent communication and service, even in high-stress situations. Responsibilities include managing appointment scheduling, calming distressed pet owners, assisting with medication pickups, handling billing and account management in the practice management software, and supporting retail sales. This role requires someone detail-oriented who can multitask efficiently, manage cash drawers and perform end-of-day reconciliations accurately, contributing to the hospital’s financial accuracy. The Care Coordinator also plays a critical role in managing lobby flow and addressing client concerns, ensuring the clinic environment remains calm and organized, especially during emergencies.

PetVet Care Centers values the professional and personal wellbeing of its team members by providing a rich array of benefits and career development opportunities. Employees enjoy a collaborative and inclusive working atmosphere backed by national resources while maintaining the autonomy of local leadership. The hospital offers medical, dental, vision insurance, paid parental leave, 401(k) plans with discretionary contributions, emotional wellbeing support, pet discounts, career development resources, and a relief fund for team members during personal hardships. The work schedule typically includes weekdays with some flexibility required for weekends and holidays, allowing team members to achieve a work-life balance.

The position pays between $19.38 and $23.68 per hour, reflecting the important responsibilities and skills required for the role. Candidates with a high school diploma or GED and experience or training in clerical procedures, customer service, and cash handling will find this position rewarding. Additional preferred experience in veterinary medicine is an advantage but not mandatory. Physical ability to perform required duties such as lifting pets up to 50 pounds is necessary. Joining this hospital means becoming part of PetVet's broad network dedicated to compassionate, high-quality veterinary care and professional growth. PetVet Care Centers is an equal opportunity employer that values diversity and inclusion, committed to fostering a respectful work environment for all employees.