Veterinary Receptionist (Care Coordinator) - Bluegrass Veterinary Specialists + Animal Emergency

PetVet Care Centers' Bluegrass Veterinary Specialists + Animal Emergency is a leading referral and 24/7 emergency hospital located in Lexington, Kentucky. Known for its advanced specialty services and a collaborative team approach, Bluegrass Veterinary Specialists + Animal Emergency is committed to delivering exceptional, round-the-clock patient care. This facility operates under PetVet Care Centers, a nationwide network of more than 420 locally led hospitals with over 11,000 team members. PetVet's mission is to improve the lives of animals and people by providing exceptional and compassionate care at every stage of life, truly believing that life is better with pets. They focus on delivering the Ultimate Care Experience to every pet and client, every time, supported by a Culture of Care that prioritizes the well-being of their team members as much as the pets and clients they serve.

PetVet Care Centers offers their employees local autonomy combined with the support of a large national organization, providing ample career mobility and development opportunities. They foster a collaborative and inclusive work environment where employee well-being is a key priority. As a Care Coordinator (also known as Veterinary Receptionist) on the team, you will be an integral part of a high-performing organization dedicated to superior care and exceptional service. The role involves performing a range of administrative and customer service functions, including managing lobby flow, handling appointments, calming distressed pet owners during high-stress situations, and supporting basic medical emergencies for pets and their owners.

In this role, you will assist with medication pickups, answer inquiries regarding services and products, and maintain accurate data management through practice management software, including billing and accounts. Additional duties include assisting with retail sales, weighing pets, processing faxes, maintaining records, and reconciling the cash drawer at the end of the day for accurate financial transactions. The position requires excellent customer service skills in-person, over the phone, and during emergency situations. This role works a swing shift schedule with weekend shifts and rotating weekdays.

PetVet Care Centers offers competitive pay in the range of $15 to $17 USD per hour. They deeply care about supporting their team members professionally and personally, offering a comprehensive benefits package that includes medical, dental, and vision insurance, paid parental leave for birth, adoption, or foster care, a 401(k) plan with discretionary contribution, team member pet discounts, emotional wellbeing support including access to the Calm app and 24/7 employee assistance program, continuing education stipends and career development resources, and a relief fund for team members facing personal hardship called the Grant Circle. Employees benefit from the unique combination of local hospital culture backed by national resources, allowing for professional growth and a meaningful impact in the veterinary field.

PetVet is an equal opportunity employer committed to diversity, equity, and inclusion, making employment decisions without regard to race, color, age, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin, physical or mental disabilities, military status, or other protected status. They respect privacy and protect personal information in accordance with their privacy policy. Working as a Care Coordinator at PetVet Care Centers provides a fulfilling career path allied with a strong professional community dedicated to compassionate care for pets and their owners. You care for pets, and PetVet cares for you.