Veterinary Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $22.00
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Benefits

health care plan (medical, dental, vision)
retirement plan (401K)
Life Insurance (Basic, Voluntary, AD&D)
short term disability
Paid time off (vacation and public holidays)
Educational assistance for qualified teammates
free 24/7 doctor access through Teladoc
discounted Veterinary Care
Employee assistance program (EAP)

Job Description

Livewell Animal Urgent Care of Goodyear is a newly opened, purpose-built veterinary practice dedicated to providing compassionate care to pets and exceptional service to their families. As part of the DeNovo Livewell team, this veterinary facility embodies a modern and innovative approach to animal healthcare. The practice emphasizes the importance of client connection and team well-being, ensuring that each veterinary professional is empowered to thrive in a positive work environment. Livewell Animal Urgent Care of Goodyear is a forward-thinking establishment that aims to deliver expert medical care while maintaining an empathetic and respectful approach toward all pets and their owners.... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous customer service or receptionist experience preferred
  • Ability to handle a flexible schedule including weekend and holiday shifts
  • Strong interpersonal skills
  • Empathy and compassion toward clients and pets
  • Ability to operate standard office/business equipment
  • Basic math skills for financial transactions

Job Qualifications

  • Experience with veterinary software is preferred
  • Strong verbal and written communication skills
  • Good judgment and ability to manage stressful situations
  • Ability to work independently and accept direction
  • Organizational skills
  • Knowledge of veterinary medical terminology and procedures
  • Critical thinking skills

Job Duties

  • Receive and place calls to clients for the purpose of scheduling
  • Prioritize multiple tasks in a calm, organized manner
  • Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
  • Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments
  • Utilize hospital computer systems to document medical records and communicate with clients and teammates
  • Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
  • Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and hospital services/procedures

Job Location

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