Veterinary Receptionist

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $17.00

Benefits

Competitive pay: hourly wage of $15-$17 based on experience

Medical, dental, and vision insurance options

Access to telemedicine services and mental health resources

Paid continuing education (CE) time off and financial support for CE courses

Career growth opportunities within the organization

Tuition reimbursement for AVMA-accredited veterinary technology programs

paid time off (PTO)

Veterinary discounts on pet care, medications, and hospital services

Job Description

Lange Animal Hospital is a well-established veterinary practice located in Knoxville, TN, renowned for providing high-quality care to pets in a compassionate, friendly environment. As part of the Innovetive Petcare family, Lange Animal Hospital benefits from a supportive network and resources aimed at professional development and growth. This hospital prides itself on a team of skilled veterinary professionals dedicated to enhancing the health and well-being of animals through expert medical care, client education, and personalized attention to each patient and their family.

The Veterinary Receptionist (Client Service Representative/CSR) role at Lange Animal Hospital plays a critical part as th... Show More

Job Requirements

High school diploma or equivalent
minimum 2 years experience in a veterinary receptionist or client service role
availability Monday, Tuesday, Thursday, Friday from 7:30 am to 6:00 pm and 2 weekends per month
strong verbal and written communication skills
ability to multitask and work under pressure
excellent customer service orientation
attention to detail
team-oriented mindset

Job Qualifications

High school diploma or equivalent
minimum 2 years in a veterinary receptionist or client service role
strong verbal and written communication skills
excellent interpersonal skills with a professional and empathetic approach
ability to manage multiple tasks and work effectively under pressure
proven ability to handle a high volume of client calls and inquiries with a friendly, solution-oriented attitude
strong attention to detail in managing medical records, appointments, and client information accurately
collaborative approach to working with colleagues, focused on maintaining a positive and supportive team dynamic

Job Duties

Greet and check in clients and patients in a friendly and professional manner
answer phone calls, schedule appointments, and assist clients with questions regarding services, pet care, and billing
provide clients with information about their pet's health, procedures, and appointments in a clear, compassionate way
coordinate appointment scheduling, ensuring efficient use of the hospital's time and resources
process and track medical records, client communications, and billing information accurately
manage client concerns or complaints and escalate issues to the hospital management team when needed
handle front-desk tasks, such as filing, record-keeping, and managing the flow of patient records

Job Location

You may be also interested in: