Veterinary Receptionist

National Veterinary Associates (NVA) is a leading global pet care organization with a network of over 1,000 hospitals united by a shared love for animals and the people who care for them. NVA is dedicated to improving the lives of pets and their owners by empowering their care teams with the resources they need to practice veterinary medicine their own way. The company fosters professional growth through mentorship programs, continuous learning opportunities, and pathways to ownership. NVA’s national presence allows it to deliver cutting-edge technology and innovations that simplify veterinary work and extend care for animals across diverse communities. They emphasize a seamless and transparent recruitment process, ensuring all communications are verified and authentic. NVA strongly supports equal employment opportunities and complies with various fair chance hiring laws.

The role offered is focused on providing exceptional client experience by efficiently managing day-to-day administrative and customer service duties at a veterinary care facility. Responsibilities include greeting clients warmly, responding promptly to inquiries, handling payments, and processing both incoming and outgoing pets. Additional tasks involve answering phone calls to schedule appointments, screen service needs, and provide information. The position also oversees the cleanliness of the client waiting area, manages incoming and outgoing mail and emails, and ensures accurate documentation of client information and service data within business operations software. Complex issues are escalated to senior staff. This role requires a minimum of 6 months of related experience, making it suitable for candidates who have a background in customer service or veterinary environments seeking to grow in a supportive and professional setting. NVA provides a comprehensive benefits package including medical, dental, vision coverage, 401k with employer match, and paid time off including sick leave. For eligible employees in Colorado, paid sick and safe leave and public health emergency leave are also provided in line with state regulations. The organization values diversity and inclusion and offers equal employment opportunities without regard to race, color, religion, gender identity, sexual orientation, national origin, age, veteran or disability status, or genetic information. This opportunity is ideal for individuals passionate about animals and dedicated to providing high-quality client service within the veterinary care industry.