Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible schedule
Job Description
Upleash Veterinary Hospital is a locally owned veterinary practice dedicated to providing advanced, relationship-centered care that honors both pets and their owners. Our mission is to restore trust, connection, and clarity to the veterinary experience by combining rigorous medical expertise with personal service. We prioritize compassion, transparent communication, and comprehensive care at both ends of the leash, striving to deliver the highest level of veterinary care in a welcoming and supportive environment. Our team of professionals works collaboratively to ensure every client and patient receives attentive, empathetic service tailored to their unique needs. We believe that strong relationships with pet owners are the foundation of excellent veterinary care, and we are committed to fostering a clinic culture that values clear communication and empathy alongside clinical excellence.
We are currently seeking a motivated and proactive Veterinary Receptionist to join our team at Upleash Veterinary Hospital. This is a full-time position where the successful candidate will serve as the primary face and voice of our clinic, greeting clients and their pets warmly and managing the hospital lobby's flow. Beyond typical receptionist duties like managing appointment schedules and client check-ins, this role involves closely collaborating with the Hospital Manager to provide essential administrative support. The ideal candidate will be someone who thrives in fast-paced environments, demonstrates exceptional organizational skills, and possesses a genuine passion for customer service. You will play a crucial role in ensuring the smooth operation of the front office, thereby supporting our veterinarians and technicians in delivering elite veterinary care. This position offers an opportunity to be part of a compassionate, client-centered team that values professionalism, empathy, and dedication to animal well-being.
We are currently seeking a motivated and proactive Veterinary Receptionist to join our team at Upleash Veterinary Hospital. This is a full-time position where the successful candidate will serve as the primary face and voice of our clinic, greeting clients and their pets warmly and managing the hospital lobby's flow. Beyond typical receptionist duties like managing appointment schedules and client check-ins, this role involves closely collaborating with the Hospital Manager to provide essential administrative support. The ideal candidate will be someone who thrives in fast-paced environments, demonstrates exceptional organizational skills, and possesses a genuine passion for customer service. You will play a crucial role in ensuring the smooth operation of the front office, thereby supporting our veterinarians and technicians in delivering elite veterinary care. This position offers an opportunity to be part of a compassionate, client-centered team that values professionalism, empathy, and dedication to animal well-being.
Job Requirements
- High school diploma or equivalent
- At least two years of customer service experience
- Ability to handle the sights, sounds, and smells of a veterinary hospital
- Prolonged periods of sitting at a desk or working on a computer
- Must be able to lift up to 15 pounds
- Ability to communicate effectively both verbally and in writing
- Proficient with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Basic understanding of veterinary terminology preferred but not required
Job Qualifications
- High school diploma or equivalent
- At least two years of customer service experience
- Previous experience in a medical or veterinary front office preferred
- Excellent verbal and written communication skills with emphasis on empathy and professional phone etiquette
- Strong interpersonal and customer service skills capable of remaining calm in stressful situations
- Excellent organizational skills and attention to detail, especially regarding financial and medical records
- Proficient in Microsoft Office Suite
- Ability to quickly learn Veterinary Practice Management Software
- Basic understanding of veterinary terminology and common procedures preferred
Job Duties
- Greet clients and patients warmly upon arrival
- Manage the appointment calendar to optimize patient care and clinic efficiency
- Consult with doctors or technicians for phone triage to assess urgency and route medical cases appropriately
- Assist the Hospital Manager with daily administrative duties including filing, medical records management, and data entry
- Process client payments and manage the check-in/check-out procedures
- Communicate medical instructions and follow-up reminders to clients as directed by the Veterinary Team
- Maintain cleanliness and professional appearance of the lobby, front desk, coffee room, and restrooms
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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