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Veterinary Receptionist

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
liability insurance
401k
401K Matching
Life insurance
Supplemental Insurance
HSA
FSA
Employee assistance program
Paid vacation
Paid sick time
paid bereavement
Paid parental leave
competitive compensation
Continuing education allowance
Tuition Reimbursement
Career development opportunities
Referral Bonus
Personal pet discounts
Holiday pay
Uniform allowance
Bonuses

Job Description

Ox Bottom Animal Hospital is a locally owned, full-service companion animal hospital serving Tallahassee, Florida, and surrounding areas. Known for its commitment to providing quality veterinary care, the hospital caters to a wide range of companion animals. The team at Ox Bottom Animal Hospital comprises experienced doctors and a friendly staff specializing in preventative care, dental surgery, soft tissue surgery, internal medicine, dermatology, and behavior issues. Their dedication to animal welfare and client service sets them apart in the veterinary community. The hospital prides itself on maintaining a welcoming environment for both animals and their owners, ensuring that every client receives compassionate attention and expert guidance on their pet's health needs. Ox Bottom Animal Hospital operates with a team-oriented approach, fostering continuous learning and professional growth among its employees. This emphasis on quality and expertise contributes to the hospital's reputation as a trusted partner for pet health in the Tallahassee area.

The role of a receptionist at Ox Bottom Animal Hospital is a vital position that blends customer service excellence with compassionate support during sensitive times. Receptionists are the first point of contact for clients and patients, responsible for maintaining the hospital reception area's visual appeal and welcoming every visitor warmly. The job requires managing communications by answering calls and emails, triaging client concerns, directing inquiries to the appropriate staff members, and scheduling appointments to ensure smooth daily operations. Additionally, receptionists handle client check-ins and check-outs while processing payments efficiently. The role demands emotional intelligence as receptionists provide friendly emotional support discreetly, helping clients cope with various medical outcomes involving their pets. Candidates should be prepared to work comfortably in an environment that may expose them to unpleasant odors, noises, animal waste, and potential risks such as bites or scratches. Ox Bottom Animal Hospital values professional development and offers various virtual and hands-on training opportunities for receptionists to enhance their knowledge and skill set. This position is ideal for individuals who are compassionate, organized, and eager to grow within the veterinary field. Starting pay is around $15 per hour depending on experience, and the hospital offers comprehensive benefits and career advancement prospects making it a rewarding place to work for passionate animal care professionals.

Job Requirements

  • Minimum of high school diploma or equivalent
  • ability to handle unpleasant odors and noises
  • comfort with exposure to bites, scratches, animal waste and potentially contagious diseases
  • strong communication skills
  • organizational skills
  • ability to multitask
  • customer service experience preferred

Job Qualifications

  • Experienced receptionist with a minimum of 1-year veterinary experience preferred
  • compassionate
  • calm
  • team player
  • multi-tasker and strong communicator
  • highly organized and possess computer skills
  • self-starter with the desire to continue to advance your knowledge and skillset

Job Duties

  • Maintain the visual appeal or the hospital reception area
  • greet and welcome clients and patients
  • answer questions and triage client concerns
  • answer calls or emails and direct to the appropriate party for resolution
  • schedule appointments to maximize efficiency and daily flow
  • check in and check out clients and process payments
  • offer friendly emotional support in a compassionate and discreet manner during times of need to clients

Job Criteria

Experience

Mid Level (3-7 years)


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