Veterinary Receptionist

VCA Cottonwood Animal Hospital is a dedicated veterinary practice committed to providing exceptional healthcare services for pets. Our mission statement, 'your pet's health is our top priority and excellent service is our goal,' underscores everything we do. Located in a community-focused setting, VCA Cottonwood is part of the larger VCA network, a recognized leader in veterinary care, known for combining cutting-edge medical technology with compassionate client service. We strive not only to meet but to exceed the expectations of every pet owner who walks through our doors, ensuring that their pets receive the highest level of medical attention and comfort in a welcoming environment. The hospital supports a cooperative, inclusive team culture that values professionalism and genuine care for both animals and their owners.

The Client Service Representative position at VCA Cottonwood Animal Hospital is a pivotal role that serves as the primary point of contact between clients, their pets, and our veterinary team. We are seeking a personable yet highly professional individual who excels in customer service and administrative duties, thereby helping to maintain the high standards we uphold. This role demands excellent communication skills and a friendly demeanor to create a positive experience for every visitor. The Client Service Representative is instrumental in setting the tone for the practice, building trust, and fostering ongoing client relationships. This is a full-time position with competitive compensation and a comprehensive benefits package, including health insurance and paid time off.

In this role, you will manage front-desk operations like greeting visitors, answering telephones, and scheduling appointments. You will guide clients and their pets throughout their visit, ensuring smooth coordination with the medical staff. The role includes outreach activities such as making outbound calls for appointment confirmations, follow-ups, and client engagement. Additionally, you will be responsible for presenting service fees clearly, processing payments efficiently, and recommending services or products suitable for pet care, including prescriptions. Educating clients on general animal husbandry, such as heartworm prevention and flea control, is a key aspect of the job. You'll also maintain medical records, manage hospital correspondence, and contribute to keeping the facility clean and welcoming inside and out. This varied set of responsibilities requires exceptional organizational skills and a genuine passion for client service and animal welfare. VCA Cottonwood Animal Hospital provides a supportive team environment where professional growth is encouraged and the well-being of pets drives a meaningful daily impact.