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Veterinary Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $12.75 - $15.25
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Work Schedule

Standard Hours
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Benefits

competitive base pay
Revenue share bonus program
Medical insurance
Vision Insurance
Dental Insurance
short-term disability
long-term disability
Life insurance
401k with match
Paid Time Off
Free continuing education
mental health support

Job Description

Animal Hospital of Diamondhead is a well-established veterinary practice located in Pass Christian, MS, known for providing compassionate care for pets in the community. Our hospital prioritizes the health and well-being of both our animal patients and our team members. We believe that a Whole Person Approach is essential, which means not only offering excellent veterinary services but also caring for the personal and professional growth of our teams. We are committed to ensuring all hospital team members receive a living wage, best-in-class benefits, ongoing mental health support, and opportunities for continuous education. This holistic approach creates a supportive work environment where individuals can thrive and contribute meaningfully to the care of our animal patients. Every team member is eligible to participate in our revenue sharing program, emphasizing the importance of shared success and collaborative growth within our hospital.

We are currently seeking a Veterinary Receptionist to join our dynamic team. This role is integral to the smooth operation of our practice, acting as the first point of contact for clients and their pets. The Veterinary Receptionist is responsible for managing patient check-in and discharge processes, handling inquiries, scheduling appointments, and maintaining accurate records. This position requires strong customer service skills, attention to detail, and the ability to manage multiple tasks efficiently. The role also involves retail responsibilities such as assisting with pet supply purchases, invoicing, and ensuring the cleanliness and organization of the waiting area. Physical ability to lift weights up to 50 pounds and remain on feet for extended periods is necessary. We tailor career development plans for each team member, ensuring skill acquisition and advancement opportunities are available, aligning with career goals and community service objectives. This full-time position offers competitive base pay, participation in the revenue share bonus program, comprehensive insurance coverage, paid time off, and more, making it an attractive opportunity for those passionate about animal care and customer service.

Job Requirements

  • High school diploma or equivalent
  • Prior customer service experience
  • Ability to manage multiple phone lines and scheduling
  • Basic computer proficiency
  • Ability to lift 50 pounds and stand for extended periods
  • Strong organizational skills
  • Effective communication skills

Job Qualifications

  • High school diploma or relevant education and work experience
  • Customer service
  • Organizational skills
  • Tech savvy
  • Team oriented
  • Communication skills

Job Duties

  • Checking patients in, discharging patients, invoicing
  • Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments
  • Answer phone calls which may include answering questions, scheduling appointments and recording messages for doctors and staff
  • Handle incoming and outgoing mail and email
  • Update and file patient charts
  • Enter data into computerized billing program
  • Retrieve prescriptions
  • Assist with pet supply purchases such as food, supplements, and grooming items
  • Maintain the cleanliness of waiting room
  • Must be able to lift 50 pounds, stoop, bend, and stand on feet for long periods
  • Retail sales
  • Other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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