BluePearl Vet, LLC logo

Veterinary Receptionist

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $17.00 - $26.00
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Work Schedule

Rotating Shifts
Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Parental leave
Flexible work schedules
401k

Job Description

BluePearl Pet Hospital is a leading provider of advanced veterinary care and emergency services with a strong commitment to compassionate service and medical excellence. As a part of Mars Veterinary Health, BluePearl offers a diverse and rewarding workplace culture focused on growth, continuous learning, and leadership development. The hospital supports pets and their families with specialized services in emergency and specialty veterinary medicine, serving a wide range of needs with professionalism and care.

BluePearl Pet Hospital is currently seeking dedicated Veterinary Receptionists to join their team. This role is a full-time position with four 10-hour day shifts per week, including rotating weekend days and holidays. The hourly pay range is $17.00 to $26.00, depending on experience and skills. The Veterinary Receptionist plays a vital role in creating a welcoming atmosphere for clients and their pets during what may be stressful moments. This position supports both Emergency and Specialty departments, offering a dynamic work environment where the employee rotates through various specialty services to gain broad exposure and develop a comprehensive skill set.

As a Veterinary Receptionist at BluePearl, you will serve as the first point of contact for clients entering the hospital. Greeting visitors with warmth and professionalism, you offer compassionate listening, clear communication, and emotional support. You assess the urgency of emergency cases, facilitate client appointments, and connect visitors and callers to the appropriate team members. Key responsibilities include managing client interactions with empathy, confirming appointments with detailed instructions, and assisting grieving clients discreetly with resources and guidance related to pet remains. The role demands an approachable demeanor, strong interpersonal skills, and the ability to provide clear information in a calm and effective manner.

BluePearl fosters a culture that values the health and development of its associates. Benefits include medical, dental, vision, and life insurance, parental leave, flexible scheduling, and retirement planning options. Paid time off and floating holidays provide time for personal renewal, while access to a regional licensed social worker supports mental well-being in a fast-paced medical environment. The company promotes a family-like culture emphasizing teamwork and mutual respect, striving to lead the veterinary industry by enriching lives through exceptional care for pets.

Job Requirements

  • High school diploma or equivalent
  • Ability to work four 10-hour day shifts per week including rotating weekends and holidays
  • Excellent customer service skills
  • Strong verbal communication skills
  • Empathetic and compassionate demeanor
  • Ability to assess emergency situations quickly
  • Reliable and punctual
  • Basic computer literacy

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or a veterinary environment preferred but not required
  • Strong interpersonal and communication skills
  • Ability to remain calm and empathetic under pressure
  • Proficiency in basic computer applications and appointment scheduling systems
  • Compassionate and detail-oriented approach
  • Ability to multi-task in a fast-paced environment

Job Duties

  • Greet clients warmly and professionally upon entry
  • Offer compassionate listening and clear communication both in person and on the phone
  • Assess the urgency of emergency arrivals and categorize them appropriately
  • Confirm appointments with clients and provide instructions for pet preparation
  • Provide emotional support and resources to grieving clients
  • Act as a liaison between clients and service agencies during handling of pet remains
  • Respond to non-patient calls and direct them to appropriate staff members

Job Criteria

Experience

Entry Level (1-2 years)


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