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Veterinary Receptionist

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $18.00 - $23.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
paid sick days
401(k)
employee pet discounts
competitive wage
Paid parental leave

Job Description

VCA Feist is a well-established veterinary hospital known for its dedication to exceptional client service and high-quality animal care. With a growing team of eight Doctors of Veterinary Medicine (DVMs) and a robust support staff including Certified Veterinary Technicians (CVTs), the hospital is committed to fostering a workplace environment that emphasizes professionalism, teamwork, and career development. VCA Feist is part of a larger veterinary community that supports ongoing education, leadership opportunities, and community involvement, making it an ideal place for those passionate about veterinary medicine and client relations. The veterinary hospital places great value on cultivating a positive culture where every team member has the opportunity to grow personally and professionally, while contributing to the well-being of both clients and their pets.

The role of the Client Service Representative/Receptionist at VCA Feist is central to maintaining the smooth operation of the clinic as the first point of contact for clients and their pets. This role requires a commitment to excellent client service, a warm and welcoming demeanor, and the ability to handle multiple responsibilities efficiently in a fast-paced veterinary environment. The receptionist is responsible for greeting clients, managing appointment scheduling, and providing information about services and treatments. At VCA Feist, receptionists are valued members of the team who work closely with veterinarians, technicians, and management to ensure a positive experience for every client. Joining VCA Feist as a receptionist offers a competitive hourly wage of $18 to $23 based on experience, along with comprehensive benefits that support both personal and professional development. This role offers an excellent opportunity to start or advance a career in veterinary medicine with strong mentorship and continuing education programs. The company encourages applicants who are either experienced or new to veterinary medicine to apply, promising a supportive and inclusive workplace that prioritizes individual growth and patient care.

Job Requirements

  • high school diploma or equivalent
  • previous experience in a customer service or receptionist role preferred
  • basic computer skills
  • ability to work flexible hours
  • strong attention to detail
  • ability to handle confidential information responsibly
  • commitment to providing outstanding client service

Job Qualifications

  • excellent communication and interpersonal skills
  • ability to multitask and work efficiently under pressure
  • basic knowledge of veterinary terminology preferred
  • strong organizational skills
  • experience in customer service roles
  • proficiency with appointment scheduling software
  • empathy and patience when dealing with clients and pets

Job Duties

  • greet clients and pets warmly and professionally
  • handle appointment scheduling and management
  • answer client inquiries via phone and in person
  • manage client check-in and check-out processes
  • collect payments and process transactions
  • maintain organized client records and appointment logs
  • collaborate with veterinary staff to ensure effective communication

Job Criteria

Experience

Entry Level (1-2 years)


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