Veterinary Receptionist

Boght and Oakwood Veterinary Clinics are well-established veterinary care providers located in New York's Capital District, serving the community for over 40 years. The clinics are privately owned and operate as high-volume, fast-paced practices specializing in the medical and surgical care of small animals, including pocket pets and exotic species. The clinics offer a diverse range of services including acupuncture and Eastern medicine, reflecting a commitment to comprehensive and advanced pet care. Founded and currently owned by David A. Wagoner DVM, who first joined the clinics as a teenager, the practices emphasize exceptional patient and client care at reasonable prices. Situated in Latham and Troy, New York, these clinics maintain a reputation for professionalism, quality, and compassionate veterinary services.

The receptionist role at Boght and Oakwood Veterinary Clinics is a frontline position responsible for shaping the first impressions clients have when interacting with the clinics. The receptionist is pivotal in establishing a professional, welcoming atmosphere by managing telephone communications, greeting clients, preparing patient files, and escorting clients and their pets to exam rooms. This position involves handling client correspondence, updating financial records, and demonstrating strong interpersonal skills, especially in conflict resolution and client relationship building. The receptionist must be adaptable, efficient, and knowledgeable about veterinary terminology and procedures to support smooth practice operations.

As this is a role central to client satisfaction and clinic effectiveness, candidates need to be comfortable working in a fast-paced environment with flexibility to cover weekends and holidays. The clinic seeks individuals who not only possess solid administrative skills such as typing and computer literacy but also have a genuine affinity for animals and their owners. The ability to educate clients on animal care products and procedures enhances the receptionist's contribution to the clinic's service quality. Furthermore, the role demands physical stamina to manage lifting and prolonged periods of standing or sitting, alongside working in conditions where exposure to unpleasant odors, animal waste, or potential scratches and bites is possible.

In addition to logistical tasks like scheduling and financial management, the receptionist serves as an essential communication bridge between clients, staff, and veterinary professionals, requiring excellent telephone etiquette and email handling skills using modern communication tools. The receptionist's performance impacts client retention and clinic credibility, making attention to detail, empathy, and teamwork critical to success. Overall, this position offers a rewarding opportunity to engage in a community-focused veterinary setting while utilizing a blend of customer service, administrative, and basic veterinary knowledge to support animal healthcare delivery.