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Veterinary Receptionist

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
liability insurance
401k
401K matching program
Life insurance
Supplemental Insurance
Health savings account
Flexible spending account
Employee assistance program
Paid vacation
Paid sick time
paid bereavement
Paid parental leave
competitive compensation
Continuing education allowance
Tuition assistance program
Career development opportunities
Referral Bonus Program
Holiday pay

Job Description

Hill Top Animal Hospital is a reputable veterinary clinic located near Evans, GA, renowned for its comprehensive pet care services delivered in a welcoming and compassionate environment. As a trusted provider within the community, Hill Top Animal Hospital is committed to enhancing the health and well-being of pets by offering a wide array of preventive services, including routine dental care and thorough wellness examinations. These preventive measures play a critical role in shielding pets from chronic diseases, serious illnesses, and infections, thereby contributing to the longevity and quality of life of each animal under their care.

The hospital prides itself on a client-centered approach, working closely with pet owners to ensure that their companions receive the highest level of attention and veterinary expertise. Hill Top Animal Hospital is not just a clinic; it is a community partner dedicated to promoting responsible pet ownership and preventive health strategies, ensuring that every visit is both comforting and effective.

The role of a Receptionist at Hill Top Animal Hospital is pivotal to the daily operation and overall client satisfaction. This position requires a professional who can maintain the visual appeal of the hospital’s reception area while delivering exceptional customer service. The receptionist is the first point of contact for clients and their pets, and therefore must exhibit a friendly and empathetic demeanor at all times. Responsibilities include greeting clients and patients warmly, answering questions, triaging client concerns accurately, and managing communications via phone and email by directing inquiries to the appropriate department.

Scheduling is another critical aspect of the role, requiring the receptionist to efficiently arrange appointments to optimize daily workflow and ensure smooth operations throughout the clinic. The receptionist is also responsible for client check-ins and check-outs, processing payments with attention to detail and professionalism, and providing friendly emotional support, especially during times when clients are facing challenging medical outcomes. This role demands the ability to work comfortably in an environment that may expose the employee to unpleasant odors, animal noises, and occasionally bites or scratches, as well as being mindful of potential exposure to contagious diseases.

Hill Top Animal Hospital values continuous learning and professional growth, offering various virtual and hands-on training opportunities and continuing education for its staff. Whether you aim to master your current role or aspire to advance your career in veterinary services, this organization supports your ambitions with structured development programs and a supportive work environment. This is an excellent opportunity for compassionate, detail-oriented individuals who are passionate about animal health and client service to join a respected clinic and make a tangible difference in the lives of pets and their owners.

Job Requirements

  • Ability to withstand unpleasant odors and noises
  • comfortable with potential exposure to bites, scratches, animal waste and contagious diseases
  • previous veterinary receptionist experience preferred
  • strong communication skills
  • highly organized
  • proficient computer skills
  • compassionate and calm demeanor

Job Qualifications

  • Experienced receptionist with a minimum of 1-year veterinary experience preferred
  • compassionate
  • calm
  • team player
  • multi-tasker and strong communicator
  • highly organized and possess computer skills
  • self-starter with the desire to continue to advance knowledge and skillset

Job Duties

  • Maintain the visual appeal of the hospital reception area
  • greet and welcome clients and patients
  • answer questions and triage client concerns
  • answer calls or emails and direct to the appropriate party for resolution
  • schedule appointments to maximize efficiency and daily flow
  • check in and check out clients and process payments
  • offer friendly emotional support in a compassionate and discreet manner during times of need

Job Criteria

Experience

Mid Level (3-7 years)


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