Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
telemedicine services
Mental Health Resources
Paid continuing education
Career growth opportunities
Tuition Reimbursement
Paid Time Off
Veterinary discounts
room for growth
Job Description
Lange Animal Hospital is a well-established veterinary practice located in Knoxville, TN, recognized for its dedication to providing high-quality care for pets in a compassionate and friendly environment. Serving the local community with professionalism and empathy, Lange Animal Hospital is committed to supporting the health and well-being of all animals entrusted to its care. The hospital prides itself on a patient-centered approach, ensuring that both pets and their owners feel supported throughout every visit.
As part of the Innovetive Petcare family, Lange Animal Hospital benefits from the resources and support of a larger network, allowing it to offer comprehensive veteri... Show More
As part of the Innovetive Petcare family, Lange Animal Hospital benefits from the resources and support of a larger network, allowing it to offer comprehensive veteri... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years in a veterinary receptionist or client service role
- must be available Monday, Tuesday, Thursday, Friday from 7:30am-6:00pm and 2 weekends per month
Job Qualifications
- High school diploma or equivalent
- minimum 2 years in a veterinary receptionist or client service role
- strong verbal and written communication skills
- excellent interpersonal skills with a professional and empathetic approach
- ability to manage multiple tasks and work effectively under pressure
- proven ability to handle a high volume of client calls and inquiries with a friendly, solution-oriented attitude
- strong attention to detail in managing medical records, appointments, and client information
- ability to maintain accurate and organized records
- collaborative approach to working with colleagues
Job Duties
- Greet and check in clients and patients in a friendly and professional manner
- answer phone calls, schedule appointments, and assist clients with questions regarding services, pet care, and billing
- provide clients with information about their pet's health, procedures, and appointments in a clear, compassionate way
- coordinate appointment scheduling, ensuring efficient use of the hospital's time and resources
- process and track medical records, client communications, and billing information accurately
- manage client concerns or complaints and escalate issues to the hospital management team when needed
- handle front-desk tasks, such as filing, record-keeping, and managing the flow of patient records
- process payments, process insurance claims, and manage transactions
- ensure proper organization of medical records and assist in keeping clinic files and documents up-to-date
- assist the clinical team by ensuring patients are checked in and ready for appointments on time
- help maintain a clean and organized reception area, ensuring the hospital environment is welcoming to clients and patients
- collaborate closely with veterinary assistants, technicians, and veterinarians to ensure the smooth flow of patients throughout the hospital
- maintain office supplies and equipment, ensuring everything is stocked and in good working condition
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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