Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Benefits
health care plan (medical, dental, vision)
retirement plan (401K)
Life Insurance (Basic, Voluntary, AD&D)
short term disability
Paid Time Off (Vacation & Public Holidays)
Educational assistance for AVMA-CVTEA accredited programs
Free 24/7 Teladoc doctor access
discounted Veterinary Care
Employee assistance program (EAP)
Access to a large network of veterinary professionals
Opportunity for community impact and career growth
Job Description
Rivers Veterinary Urgent Care (RVUC) is a specialized veterinary medical facility based in Pittsburgh, established in 2021 to address critical gaps in emergency and preventative veterinary care. As the CoVID-19 pandemic shifted medical demands, veterinary services faced unprecedented challenges including shortages of accessible emergency care for pets. RVUC introduced an innovative walk-in model designed to offer immediate, high-quality veterinary attention combined with the convenience and flexibility that pet owners urgently need. This model ensures no prior appointment is necessary, which delivers prompt medical assessment and treatment that ultimately safeguards the health and well-being of pets in the Pittsburgh community.
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Job Requirements
- High school diploma or equivalent
- Previous experience in a veterinary or customer service environment preferred
- Knowledge of standard office and business equipment
- Familiarity with veterinary medical terminology
- Flexible availability including some weekend and holiday shifts
- Experience with veterinary software preferred
- Strong verbal and written communication skills
- Ability to multitask effectively in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or veterinary reception preferred
- Knowledge of veterinary medical terminology and procedures
- Proficiency with hospital computer systems and veterinary software preferred
- Strong organizational skills
- Excellent verbal and written communication skills
- Ability to work independently and accept direction
- Demonstrated ability to manage stressful situations with good judgment
- Critical thinking skills to evaluate alternative solutions
- Empathy toward clients and compassion for animals
Job Duties
- Receive and place calls to clients for the purpose of scheduling
- Prioritize multiple tasks in a calm, organized manner
- Maintain proper documentation through client and pet records such as referral documentation and previous medical history
- Assist clients by providing necessary instructions, information, and invoices
- Dispense prescription items per the veterinarian's instructions and schedule all future appointments
- Utilize hospital computer systems to document medical records and communicate with clients and teammates
- Manage financial transactions by maintaining accurate balances and following cash and credit card handling procedures
Job Location
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