Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Benefits
Paid Time Off
Paid sick leave
Medical insurance
Dental Insurance
vision coverage
401k plan with company match
opportunities for growth
Job Description
Animal Hospital of Colorado Springs is a reputable veterinary practice located at 1015 Cheyenne Meadows Rd, Colorado Springs, CO 80906. Known for its compassionate care and commitment to animal wellness, this hospital serves the local community by providing comprehensive veterinary services to pets of all kinds. The hospital prides itself on fostering a supportive and collaborative work environment where team members are valued and encouraged to grow professionally. With a vibrant team including veterinarians, technicians, assistants, groomers, and kennel staff, the hospital ensures that pets receive the highest quality medical care and client service in a warm and welcoming atmosphere.<... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in receptionist or customer service roles
- Basic computer literacy and ability to navigate multi-line phone systems
- Familiarity with veterinary terminology preferred
- Excellent communication and interpersonal skills
- Ability to multitask and manage stressful situations
- Strong attention to detail
- Reliable and punctual
- Ability to work full-time shifts including weekends
Job Qualifications
- Demonstrated commitment to MVP core values
- Computer knowledge including keyboarding and use of email/internet
- Working knowledge of veterinary terminology including pronunciation and spelling
- Excellent spelling and grammar skills
- Ability to handle varied and sometimes difficult conditions
- Ability to display tact and respect with clients and team members
- Ability to conduct oneself in a confident, calm and professional manner under stress
- Genuine liking for animals and their owners
- Experience in customer service or veterinary office settings preferred
Job Duties
- Maintain and uphold the Core Values and Mission Statement of MVP
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude
- Answer phones promptly and professionally using a multi-line phone system
- Screen and route calls to appropriate staff
- take and deliver messages promptly
- Schedule appointments and surgeries according to hospital scheduling guidelines and make confirmation calls
- Note in medical records the details discussed during client conversations including date, time and key points
- Enter accurate charges
- explain invoices to clients
- Collect payment including cash, credit cards, and checks
- Verify eligibility of clients with charge accounts
- Check and update client contact information and medical records
- Fill prescription refill forms and provide routine administration instructions
- Advise clients on preventative treatments and retail products
Job Location
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