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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Incentives
financial benefits
Job Description
Petco Animal Supplies, Inc. is a leading pet specialty retailer that has been proudly serving pet parents and their beloved pets for over 60 years. With a vast network of more than 1,500 Petco stores across the U.S., Mexico, and Puerto Rico, alongside 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers, Petco has established itself as a trusted name where pets go to live their best lives. Beyond retail, Petco is deeply committed to improving the lives of pets and their owners through expert support, a wide range of products, and services that nurture... Show More
Job Requirements
- High school diploma
- At least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization
- Excellent written and verbal communication skills
- Compassionate and sympathetic and able to maintain a professional attitude and demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
Job Qualifications
- High school diploma
- At least 1 year previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic with ability to maintain a professional attitude and demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Previous experience using a Practice Management System preferred
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method the prior day, and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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