Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Career development opportunities
wellness programs
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. As a category-defining brand in the pet industry, Petco operates over 1,500 pet care centers across the United States, Mexico, and Puerto Rico. This network includes more than 250 Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers that supply high-quality products and services for pets. With a workforce of approximately 29,000 employees, Petco is committed to purposeful work that benefits not only pets and people but also the planet. The company embodies a set of core... Show More
Job Requirements
- High school diploma
- at least 1 year’s previous experience working in veterinary practice or customer-facing role
- excellent written and verbal communication skills
- compassionate and professional attitude during emotional or stressful situations
- exceptional telephone and computer skills
- team player attitude willing to learn and adapt
- preferred experience with Practice Management System
Job Qualifications
- High school diploma
- at least 1 year’s previous experience working in veterinary practice or a customer-facing role
- excellent written and verbal communication skills
- compassionate and able to maintain professional attitude during stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas and accept change
- preferred experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- greet all visitors to the practice and greet clients and patients by name as they arrive for appointments
- notify technical staff when clients arrive
- monitor wait times and make accommodations as necessary during peak or busy times or emergencies
- participate in the training of new staff members and disseminate knowledge
- ensure the waiting area is consistently cleaned and well-stocked
- confirm all appointments by client’s preferred communication method prior to appointment
- provide backup support to technical staff by loading rooms or discharging patients when primary staff are occupied
- perform additional duties as assigned
Job Location
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