Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Inclusive and supportive work environment
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With a workforce of over 29,000 employees and more than 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, Petco operates not only retail stores but also 250+ Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers. The company embraces core values that emphasize love for pets, innovation in pet care, commitment to improving lives, collaborative results-driven culture, and inclusivity — encouraging employees to bring their whole selves to work while fostering wellbeing. Petco believes... Show More
Job Requirements
- High school diploma
- at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic attitude with ability to maintain professionalism during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred previous experience using a Practice Management System
Job Qualifications
- High school diploma
- at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic attitude with ability to maintain professionalism during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodation as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments
- possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Job Location
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