Veterinary Emergency Client Service Liaison

Clovis, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $22.00

Benefits

401(k)

401(k) matching

Dental Insurance

Employee assistance program

employee discount

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

Job Description

Fresno Veterinary Specialty and Emergency Center stands as the premier specialty and emergency hospital in the Central Valley, recognized for its commitment to delivering exceptional veterinary care. With a team of dedicated professionals, the center strives to provide comprehensive medical services and support for a wide range of animal health needs. Known for its advanced facilities and compassionate care, the hospital caters to both routine and urgent veterinary cases, ensuring that each patient receives timely and specialized attention. The Center's reputation is built on a foundation of excellence, teamwork, and a patient-focused approach, making it a trusted choice for pet owners in the region. The institution not only emphasizes advanced medical treatments but also fosters a supportive environment for its employees, promoting professional growth and collaboration within the veterinary community. This vibrant, fast-paced workplace is ideal for those passionate about veterinary medicine and eager to be part of a leading team that values quality, empathy, and innovation. The employment opportunity is full-time, offering a competitive hourly wage between $20.00 and $22.00 per hour. The role is designed for candidates who excel in a dynamic team setting and are enthusiastic about contributing to a high-quality veterinary practice. The position involves a variety of administrative and client support tasks that are crucial to the smooth operation of the hospital. Responsibilities include greeting visitors, managing communications, maintaining patient records, and ensuring the cleanliness and readiness of the hospital environment. The ideal candidate will also assist in managing schedules, handling payments, and supporting both clients and veterinary staff with diverse needs. This role demands a proactive and organized individual who can effectively juggle multiple duties while providing exceptional customer service. Moreover, the hospital provides a comprehensive benefits package including health insurance, dental insurance, vision insurance, life insurance, paid time off, and retirement savings through a 401(k) plan with matching contributions, alongside employee assistance programs and discounts. Overall, the position offers a rewarding career path with the opportunity to grow within a supportive and esteemed veterinary institution.

Job Requirements

High school diploma or equivalent
Customer service experience: 1 year
Veterinary experience: preferred
Ability to multitask in a fast-paced environment
Strong communication skills
Proficiency in basic computer applications
Ability to maintain confidentiality
Friendly and professional demeanor

Job Qualifications

Veterinary experience: 1 year (preferred)
Customer service: 1 year (required)

Job Duties

Greets visitors entering the practice/hospital
Be aware of upcoming Specialist schedule
Assists patient owners by escorting them to exam rooms or directing them to the products or services needed
Answers telephone, routes calls, provides information, and takes messages in accordance with practice/hospital procedures
Receives messages for our Specialist Coordinators
Receives, sorts, and distributes incoming mail
Prepares and posts daily outgoing mail
Establishes and maintains patient files and records, as necessary
Places incoming IDEXX results in the computer, and follows appropriate policy regarding follow through
Places Radiology Reviews in the medical record
Reconciles financial records by receiving and recording client payments
Prepares correspondence, memos, condolence letters, and other documents, as requested
Uses computer, fax, or courier service to transmit information or documents when requested
Provides assistance to all practice/hospital staff and assists with special projects, as needed
Answers questions and resolves complaints
Maintains stock of brochures, handouts or other informative documents and provide to owners when needed
Prepares prescription diets for patient owners to pick up
Ensures all supplies are well stocked
Keeps the front desk, reception areas, and exam rooms clean
Organizes magazines to keep current and neat
Waters and fertilizes plants
Ensures all the examination rooms are clean and ready for the next patient
Maintains the sanitation of the reception area and bathrooms
Performs necessary duties associated with checking owners and patients in and out
Updates current personal information
Escorts and assists owners to their cars, as needed