Venue Services Manager

North Las Vegas, NV, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible work schedule

Job Description

Las Vegas Grand Prix, Inc. is a premier event organization company known for producing high-profile, large-scale motorsport events in Las Vegas, Nevada. As a key player in the international racing calendar, the Las Vegas Grand Prix event attracts hundreds of thousands of attendees from around the world, making it one of the most anticipated and spectacular events on the Formula 1 calendar. The company is dedicated to delivering outstanding event experiences through meticulous planning, superior operational execution, and a commitment to safety and accessibility. They collaborate with various stakeholders, including city authorities, sponsors, vendors, and community groups to ensure the event operates flawlessly and leaves lasting positive impressions on attendees and partners alike.

The Venue Services Manager position at Las Vegas Grand Prix represents a dynamic leadership opportunity for professionals passionate about delivering exceptional event experiences. This role focuses on managing venue services across all zones of the Las Vegas Grand Prix event. Responsibilities include overseeing front-of-house (FOH) operations such as guest services, signage and wayfinding, and accessibility programs that ensure every attendee has a seamless and memorable experience. As Venue Services Manager, you will coordinate with multiple departments to harmonize guest service functions with broader event operations, contributing to a smooth and efficient event execution.

The role requires strong leadership and organizational skills to manage multiple vendors and cross-functional teams effectively. You will be responsible for developing budgets for your departments, maintaining financial tracking, and ensuring vendor contracts align with event goals and quality standards. You will lead the creation and implementation of operational plans, policies, and procedures that uphold high standards of guest experience and compliance with accessibility regulations. With a focus on continual improvement, you will conduct post-event analysis to evaluate outcomes, incorporate feedback, and implement enhancements for future events.

This full-time role is best suited for individuals with at least five years of experience in large event or festival operations who thrive in deadline-driven environments and demonstrate superior project management capabilities. The successful candidate will exhibit proactive problem-solving skills, adaptability to dynamic situations, and outstanding communication abilities. Proficiency in Microsoft Office and SmartSheet, as well as budget management expertise, are essential to thriving in this role. The Venue Services Manager will be instrumental in delivering the world-class service and operational excellence that define the Las Vegas Grand Prix event experience.

Job Requirements

Bachelor's degree or equivalent experience in event management or related field preferred
minimum of 5 years of experience in large event or festival industry administrative roles
proven leadership ability in managing guest services and operational teams
exceptional organizational and multitasking skills in fast-paced, deadline-driven environments
strong written, verbal, and interpersonal communication skills
proficiency in MS Office and SmartSheet or comparable project management software
budget management experience including tracking and forecasting
ability to develop and implement operational policies and procedures
capacity to collaborate effectively with cross-functional teams and external vendors
demonstrated problem-solving skills and adaptability
commitment to accessibility standards and guest service excellence

Job Qualifications

Minimum of 5 years of large event/festival industry administrative experience
motivated self-starter who thrives in a deadline-driven environment and has exceptional follow through skills
highly organized with excellent written, verbal, and interpersonal communication skills
ability to prioritize and multi-task in a fast-paced environment
superior organizational and project management skills
ability to adapt to unforeseen circumstances and pivot to address new situations and concerns positively and proactively
solid computer/database and clerical skills, proficient in MS Office products, working knowledge of SmartSheet
ability to track, manage and meet budget requirements
communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
proactively seek solutions to problems, be enthusiastic and energetic in your approach to your job, commit to putting in extra effort with a positive attitude
be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness

Job Duties

Responsible for management of all Venue Ops and guest-facing departments, including signage and wayfinding, guest services, and accessibility, ensuring a consistent and high-quality experience across all Las Vegas Grand Prix venues
coordinates closely with multiple departments to ensure overall logistics are aligned on deliverables and that all guest services functions integrate smoothly with broader event operations
works with the director of Event Operations Director to develop and manage budgets for all responsible departments throughout the event cycle
maintains monthly budget tracking for finance and forecasting
accountable for RFP requests and for contracting with vendors and services as needed across all responsible guest-facing departments
works with various teams to develop and implement detailed operational plans for signage and wayfinding, guest services, ticket taking, accessibility, and overall venue guest flow and experience
creates and implements policies and procedures for all responsible departments, ensuring consistent standards of guest service and accessibility compliance are upheld across all event venues
creates and manages department workback timelines to align with overall Event Operations milestones
establishes clear objectives and ensures all guest services projects and goals are met within defined timeframes
identifies areas for process improvement and implements innovative solutions to enhance the guest experience and streamline venue services operations
collaborates with cross-functional teams, including Event Operations, to ensure the smooth, safe, and efficient execution of all guest-facing event services
conducts post-event debriefs and recaps to analyze guest experience outcomes, incorporate attendee and staff feedback, and drive continuous improvement across all venue services functions