Venue Operations Manager - Events and Security

BEST Crowd Management is a leading crowd and event management company specializing in providing security, hospitality, and event staffing solutions across various venues and large-scale events. With a reputation for excellence and a commitment to safety, this organization operates within the vibrant city of Toledo, Ohio, delivering professional and reliable event services that ensure seamless and secure experiences for clients and guests alike. BEST Crowd Management is dedicated to fostering an inclusive and dynamic workplace that supports employee growth and development while maintaining high standards of operational excellence in the hospitality and event security sectors.

The Account Manager - Event Operations & Team Leadership role at BEST Crowd Management offers a dynamic career opportunity for individuals with a background in event management, hospitality, or operations leadership. This position entails the end-to-end management of event staffing, daily operational oversight, and team leadership focused on delivering successful events in hospitality, sports, and entertainment settings. The Account Manager will play a pivotal role in recruiting, scheduling, training, and managing staff to ensure all events operate smoothly and meet client needs. This role requires excellent communication and organizational skills to maintain strong client relationships while supervising payroll, invoicing, and budget tracking.

This full-time role offers a competitive salary range of $60,000 to $70,000 per year and comes with a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) plan, paid time off, an employee assistance program, and career advancement opportunities. Candidates should expect a hybrid work environment, involving both office duties and on-site event management that may require work during evenings, weekends, and some travel up to 25 percent.

The ideal candidate will have at least two years of experience in operations or event management within the hospitality, retail, or service industries, showcasing the ability to manage multiple priorities efficiently in fast-paced environments. A bachelor’s degree or equivalent experience is preferred alongside a valid driver's license and the ability to pass a background check. Physical demands include standing, walking for extended periods, and occasional lifting of up to 25 pounds, with reasonable accommodations available to support employee needs.

BEST Crowd Management is committed to equal employment opportunities and embraces diversity and inclusion, ensuring fair treatment for all employees and applicants regardless of race, color, religion, sex, national origin, age, veteran status, or disability. This role offers a unique opportunity to build and lead a team in a people-centered environment, with the potential to grow into senior leadership positions within the company. Applying for this position means stepping into a challenging and rewarding career where each day brings new excitement and the chance to impact the success of premier events throughout Toledo and beyond.