Venue Manager - Audio Visual, Event Technology

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $32.37 - $35.00

Work Schedule

Standard Hours

Benefits

Performance based incentive plans

Paid Time Off

Holidays

Sick/personal days

401K with contribution match

Health Insurance

Vision Insurance

Dental Insurance

Job Description

Pinnacle Live is a premier in-house audio visual (AV) and event production company that operates at some of the most prestigious hotels and resorts across North America. The company is deeply committed to elevating every event experience by merging cutting-edge production technology with a human-centric approach. Pinnacle Live prides itself on maintaining exceptional standards that set the baseline for quality and service excellence. Their core values emphasize excellence as an underlying attitude, innovation as a guiding mindset, and the importance of their people as the key differentiator in the marketplace. This cultural foundation fosters an environment where individuals who bring preparedness, ownership of their craft, and a desire to grow are welcomed and supported. Pinnacle Live is also dedicated to diversity, equity, and inclusion, ensuring a workplace where all team members can thrive and contribute to the collective success.

The Venue Manager role at Pinnacle Live is an integral leadership position responsible for overseeing daily AV operations and service delivery within their designated venue. Reporting to the Venue Director, the Venue Manager ensures the smooth setup and teardown of equipment for events, supervises labor teams including non-union, union, and contract workers, and maintains client satisfaction through effective communication and operational excellence. This position demands a strong technical aptitude with advanced audio and visual equipment, particularly within a theatrical or live event environment, combined with exceptional organizational and interpersonal skills.

The Venue Manager is also charged with maintaining accurate event documentation, managing inventory to secure and maintain equipment quality, and enforcing company safety and security standards. Furthermore, this role requires active client engagement, including greeting guests, providing clear operational instructions, reviewing invoices, and seeking opportunities to enhance event outcomes. The position involves multitasking in a dynamic environment with physical demands such as standing for long periods, lifting equipment, and consistent mobility. Pinnacle Live offers a competitive hourly wage of approximately $32.37 to $35.00, plus performance-based incentives, reflecting the responsibility and expertise required for the role.

This position is suited to candidates who have at least two years of advanced AV experience and two to three years in the AV or hospitality industry. Candidates should be proficient with MS Office applications, networking basics, IT device management, and presentation software like PowerPoint and Keynote. The company's commitment to reasonable accommodations also ensures that candidates with disabilities are supported in performing essential job functions. Pinnacle Live further supports its employees with a generous benefits package including paid time off, holidays, sick/personal days, a 401k plan with company matches, and various insurance options such as health, dental, and vision coverage. This opportunity is ideal for individuals passionate about delivering exceptional event experiences and who thrive in a collaborative, innovative setting.

Job Requirements

High school diploma or equivalent
Two to three years experience in the audio visual or hospitality industry
Two years advanced experience in audio visual in a live event or theatrical setting
Strong technical aptitude with AV equipment
Excellent organizational skills
Good interpersonal and communication skills
Basic computer skills including MS Office, networking, IT device management, PC and Mac
Ability to operate in a fast-paced environment
Physical ability to sit, stand, walk, bend, lift up to 50 pounds
Commitment to safety and security protocols

Job Qualifications

High school diploma, GED or equivalent
Two to three years prior experience in audio visual and/or hospitality industry
Two years advanced audio and visual experience in theatrical or live event environment
Proficient with MS Office, PowerPoint, Keynote and Internet usage
Strong technical aptitude with AV equipment setup and operation
Excellent organizational and interpersonal skills
Strong verbal, listening and written communication
Customer focused with team player orientation

Job Duties

Oversee daily floor operation including set and strike equipment for each event as required
Supervise non-union, union and contract labor to ensure proper setup and strike
Operate equipment in a live show setting as needed
Greet guest and client before the event and provide equipment operation instructions
Provide continuous communication with clients to ensure success of events
Complete flow sheets, schedule and purchase orders for equipment delivery and labor
Ensure all inventory is in good working order and rental condition
Comply and enforce all company security and safety measures
Maintain accurate client event information into billing and event order system
Review invoice with client and obtain client signature on invoice and add-ons
Manage venue inventory and location of equipment to ensure security
Report lost, stolen or damaged equipment to supervisor immediately
Ensure all company occupied areas are clean and organized
Perform other duties as assigned