Venue Manager

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $85,000.00

Work Schedule

Standard Hours

Benefits

Full healthcare

401(k)

Flexible Hours

Ability to work remotely on occasion

Job Description

ATG Entertainment is a world leader in live entertainment, with a history dating back to 1992. Known for its commitment to delivering exceptional live experiences, ATG operates over 70 iconic venues across North America, the United Kingdom, Spain, and Germany. Each year, approximately 18 million people attend the live performances presented by ATG, making it one of the most influential companies in the entertainment industry. The company collaborates with some of the world's top creative talents, showcasing productions that have garnered more than 80 Tony and Olivier Awards. Beyond producing and presenting groundbreaking shows, ATG also manages popular theatre ticketing sites, serving millions of customers directly. The company is deeply invested in its people, guided by core values including connection through every act, thriving by doing work they love, performing at their best, and daring to do different. These principles underpin the passion and commitment of thousands of employees worldwide, making ATG a dynamic and inspiring place to work.

The Venue Manager role at ATG Detroit is a senior leadership position with a broad scope of responsibilities at the Fisher Theatre and for all off-site events. This full-time role requires versatility, including working evenings, weekends, and holidays, with a salary range between $75,000 and $85,000. Reporting directly to the General Manager, the Venue Manager ensures the smooth operation of technical, production, and facilities management aspects. This includes overseeing staff, budgets, logistical planning, and equipment management while fostering an environment that prioritizes safety, inclusivity, collaboration, and excellent service.

Located in Detroit, Michigan, the Fisher Theatre is an architecturally stunning venue with a rich history that includes hosting world premieres and performances by Broadway legends. The theatre seats 2,089 guests, offering an intimate setting with exceptional sightlines. The Venue Manager leads multiple departments such as Production, Engineering, Facilities, Cleaning, and Front of House Operations, manages relationships with local unions including IATSE and SEIU, vendors, producing partners, artists, and production teams. Key duties include supervising the local IATSE production crew to maintain high professional standards; managing technical systems, preventive maintenance, and safety protocols; coordinating production logistics for diverse events including Broadway tours, concerts, comedy shows, and special events; and handling budgeting and administrative tasks related to stage production and facilities upkeep.

Candidates should bring significant experience with touring venues, theatrical operations, and union collective bargaining agreements. They need to be adept at leading teams, negotiating with external partners, and efficiently managing multiple projects under pressure. Competence in problem-solving, communication, time management, organization, and relationship management is essential. Familiarity with production software, digital communication tools, building systems interfaces, and emerging technologies is highly valued.

ATG Entertainment is committed to diversity, equity, inclusion, and access, with a mission to provide a stage for everyone. The company fosters an inclusive culture where everyone can bring their authentic selves and values diverse stories and perspectives. The Venue Manager at ATG Detroit will join a supportive, dynamic team dedicated to maintaining a high standard of excellence in live entertainment production and venue management, contributing to memorable experiences for artists, production teams, and audiences alike.

Job Requirements

Bachelor's degree or equivalent experience
Minimum 5 years of professional event production experience in theatre or live entertainment
Extensive knowledge of union collective bargaining agreements and theatrical working practices
Experience leading and managing teams
Ability to work evenings, weekends, and holidays as required
Strong organizational and communication skills
Ability to handle multiple priorities and work under pressure
Valid driver's license
Ability to pass background check

Job Qualifications

Professional event production experience in the industry for theatre, music or equivalent
Understanding and working knowledge of the theater touring industry and unions, and current theatrical systems including carpentry, electrical, sound, projection and video
Experience in managing health and safety within the workplace and ensuring compliance with all laws, building codes, ordinances, policies, procedures, risk management and emergency procedures
Experience in working under pressure and/or a stringent schedule to produce accurate results and meet deadlines
Experience in fostering successful working relationships with partners, clients, employees, producers, artists, promoters and patrons
Ability to develop and execute a plan for capital expenditures related to production needs and the buildings
Problem-solving skills
Stress management
Communication
Time management
Organizational skills
Relationship management
Ability to multi-task, troubleshoot and meet deadlines under pressure
Ability to learn, adopt, and implement new technologies including production software, digital communication tools, building systems interfaces, and emerging technical platforms
Proficiency in Windows and MS Office
Professional work ethic

Job Duties

Participate in load-ins, rehearsals, performances, load-outs, and restoration as needed
Advance all scheduled programming at the Fisher Theatre, including Broadway tours, theatre, comedy, concerts, and special events, collecting all production details and entering them into event management software
Oversee production hospitality needs including all backstage catering and hospitality
Coordinate all technical elements of productions, including staging, lighting, sound, audiovisual, rigging, video, and special effects
Work directly with agents, production staff, and artists to schedule, negotiate, and fulfill equipment, labor, travel and planning needs
Provide technical support to outside groups utilizing venue spaces
Attend production meetings and contribute to strategic planning
Manage technical inventory and oversee preventive maintenance programs
Supervise and coordinate repairs, upgrades, and training for safe operation of all technical systems
Research and implement emerging technologies to enhance production quality
Coordinate rentals, materials, and expendables for events
Secure rental and delivery of equipment including lighting, audio, video, backline, effects
Maintain accurate venue drawings, run-of-show documentation, and production records
Interpret and execute blueprints, design drawings, and technical plots
Create and maintain organizational SOPs
Schedule and manage all production-related vendors
Maintain and develop vendor lists and contacts
Foster respectful, inclusive, and productive relationships with artists, crew members, administrative staff, volunteers, and external partners
Approve production staff time records to ensure accurate payroll processing
Maintain compliance with union labor agreements and payroll protocols
Maintain production crew schedules and distribute them to relevant departments
Facilitate lift and forklift training to support ongoing crew certification
Supervise and manage all crew and over hire staff onboarding and training
Understand, interpret and implement all union CBA rules and regulations
Track and manage departmental budgets and capital purchases
Review and approve invoices, payroll, and other production-related expenses
Prepare estimates for rental clients and finalize departmental billing
Prepare rider and labor estimates for internally presented events
Develop, submit, allocate, and oversee all stage production-related budgets
Finalize show reports and time sheets, sign and submit all invoices and receipts associated with each budget line
Anticipate building needs and regularly assess facilities for preventative maintenance opportunities
Oversee HVAC, elevator, MEP operations and maintenance
Collaborate with city, county, state and building officials to address facility maintenance needs
Develop and enforce health and safety protocols for backstage areas, equipment, and organizational procedures
Oversee safety systems and safety policy development
Oversee cleaning, pest control, waste removal, recycling, shipment receiving and cleanliness of facility
Oversee all security operations including the scheduling and supervision of security vendors, equipment and events
Collaborate with central risk management on scheduling training, maintenance and timely completion of all action items
Oversee all health, safety and service training for on-site staff
Report and oversee all incident and risk reporting and follow-up
Create and maintain Business Continuation and Emergency Action Plans
Function as key representative of the organization’s emergency preparations and disaster response team
Support special events as needed
Supervise all visiting vendors
Perform other duties as assigned
Implement and embrace new technologies that create efficiency and enhance communication
Work a flexible schedule, that may include evenings, weekends, and irregular hours