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Job Overview
Employment Type
Temporary
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
travel allowances
Employee Discounts
Job Description
FIFA World Cup 26 is an unprecedented sporting event set to unite millions across the globe, marking a significant milestone in the history of football. Hosting the tournament for the first time with 48 teams across three countries—Canada, Mexico, and the USA—the FIFA World Cup 26 promises an unparalleled experience that celebrates global unity through sport. The event is designed to generate unique opportunities for increased engagement among fans and players, making it the most inclusive and expansive World Cup to date. At the heart of this grand occasion is a dedicated team focused on delivering flawless operations that uphold... Show More
Job Requirements
- Bachelor’s degree in a relevant field
- Willingness to work outside core working hours
- Minimum 5 years experience in a guest-related service environment
- Proven experience in managing high-end or luxury hotels
- Strong communication and coordination skills
- Ability to handle logistics and operational challenges
- Fluent in English
- Proficiency in MS Office and planning software
- Ability to work onsite in Philadelphia
- Experience in invoice monitoring and account reconciliation
- Ability to liaise with multiple stakeholders
- Skilled in problem solving under pressure
Job Qualifications
- Bachelor’s degree in a relevant field such as business administration, management, leadership, or entrepreneurship
- Postgraduate education focused on International Organizations or Sport Management preferred but not required
- At least 5 years of experience in planning and leading in a guest-related service environment
- Strong background in managing high-end or luxury hotel services
- Proven ability to manage high-profile clients and coordinate with hotel management
- Experience in monitoring invoices, reconciling accounts, and ensuring contract compliance
- Ability to liaise with FIFA Functional Areas, hotel staff, and other key stakeholders
- Skilled in on-the-spot issue resolution
- Understanding of tournament operations and large-scale accommodation management
- Fluent in English, with Spanish and/or French proficiency considered a plus
- Proficient in MS Office and planning software including Excel, Word, PowerPoint, Visio, and Project
Job Duties
- Consolidate the requirements from all FIFA Functional Areas at the Venue Hotel
- Brief the hotel on the FIFA workforce standard operations with all involved hotel departments
- Responsible for the activation of all services reserved by FIFA at the Venue Hotel including meeting rooms, laundry, F&B arrangements
- Coordinate and supervise all logistic operations including storage and deliveries
- Ensure readiness of the meeting rooms and F&B services on a daily basis
- Conduct daily reporting and meetings with FIFA HQ
- Manage on-site issue resolution with the hotel and workforce staff
- Manage and check rooming lists daily, ensuring rooms are ready for arrivals
- Serve as the on-site point of contact for the Reservation team ensuring follow-ups on room inventory and releases
- Support the Team Hotel Manager and VIP Hotel Manager as necessary
- Monitor and verify invoices provided by the hotel, check accounts on a daily basis
- Match final invoices to actual room usage and ensure credits and complimentary rooms are applied
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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