Job Overview
Employment Type
Temporary
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
travel allowances
Employee Discounts
Job Description
FIFA World Cup 26 is an unprecedented sporting event set to unite millions across the globe, marking a significant milestone in the history of football. Hosting the tournament for the first time with 48 teams across three countries—Canada, Mexico, and the USA—the FIFA World Cup 26 promises an unparalleled experience that celebrates global unity through sport. The event is designed to generate unique opportunities for increased engagement among fans and players, making it the most inclusive and expansive World Cup to date. At the heart of this grand occasion is a dedicated team focused on delivering flawless operations that uphold the prestige and excitement surrounding this event. Among the crucial roles to ensure the smooth delivery of services at the venues is the position of Venue Hotel Manager, especially in key cities like Philadelphia.
The Venue Hotel Manager for FIFA World Cup 26 will play a pivotal role in coordinating and managing hotel operations related to the tournament. Reporting directly to the Senior Manager VIP/Venue Hotels, the Venue Hotel Manager is integral to the Accommodation team and works closely with the Operational Services Team and various stakeholders to guarantee seamless service delivery at the venue hotels. This fixed-term contract position, located onsite in Philadelphia, requires an individual with a profound understanding of hospitality management and the ability to handle complex logistical challenges. The role demands overseeing hotel services ranging from rooming lists to food and beverage arrangements, laundry services, meeting room readiness, logistics, and daily operational reporting. The Venue Hotel Manager acts as the key liaison between FIFA headquarters, hotel management, and all functional areas involved in the event to ensure coordination and quality control.
This position also involves supervising and coordinating logistics such as storage and deliveries, handling on-site issue resolution, and managing the detailed audit and reconciliation of hotel invoices. It requires someone who excels under pressure, anticipates operational challenges, executes strategic plans efficiently, and embraces innovation and leadership. The manager is expected to support the Team Hotel Manager and VIP Hotel Manager during overlapping team arrivals and ensure all services contracted by FIFA are delivered to the highest standards, fostering a world-class guest experience that matches the stature of the FIFA World Cup.
Candidates for this role should possess a bachelor’s degree in business administration, management, leadership, or entrepreneurship, with a preference for postgraduate education focusing on international organizations or sports management. They must have at least five years of experience in a guest-related service environment, particularly with high-end or luxury hotels, demonstrating proven proficiency in managing premium guest experiences and high-profile client coordination. Fluency in English is required, with additional language skills in Spanish or French considered advantageous. Proficiency in MS Office and planning software is necessary to navigate the complex demands of the position effectively. FIFA World Cup 26 fosters diversity, equity, and inclusion, inviting qualified individuals from varied backgrounds to join this historic event and contribute their expertise in shaping an unforgettable tournament experience.
The Venue Hotel Manager for FIFA World Cup 26 will play a pivotal role in coordinating and managing hotel operations related to the tournament. Reporting directly to the Senior Manager VIP/Venue Hotels, the Venue Hotel Manager is integral to the Accommodation team and works closely with the Operational Services Team and various stakeholders to guarantee seamless service delivery at the venue hotels. This fixed-term contract position, located onsite in Philadelphia, requires an individual with a profound understanding of hospitality management and the ability to handle complex logistical challenges. The role demands overseeing hotel services ranging from rooming lists to food and beverage arrangements, laundry services, meeting room readiness, logistics, and daily operational reporting. The Venue Hotel Manager acts as the key liaison between FIFA headquarters, hotel management, and all functional areas involved in the event to ensure coordination and quality control.
This position also involves supervising and coordinating logistics such as storage and deliveries, handling on-site issue resolution, and managing the detailed audit and reconciliation of hotel invoices. It requires someone who excels under pressure, anticipates operational challenges, executes strategic plans efficiently, and embraces innovation and leadership. The manager is expected to support the Team Hotel Manager and VIP Hotel Manager during overlapping team arrivals and ensure all services contracted by FIFA are delivered to the highest standards, fostering a world-class guest experience that matches the stature of the FIFA World Cup.
Candidates for this role should possess a bachelor’s degree in business administration, management, leadership, or entrepreneurship, with a preference for postgraduate education focusing on international organizations or sports management. They must have at least five years of experience in a guest-related service environment, particularly with high-end or luxury hotels, demonstrating proven proficiency in managing premium guest experiences and high-profile client coordination. Fluency in English is required, with additional language skills in Spanish or French considered advantageous. Proficiency in MS Office and planning software is necessary to navigate the complex demands of the position effectively. FIFA World Cup 26 fosters diversity, equity, and inclusion, inviting qualified individuals from varied backgrounds to join this historic event and contribute their expertise in shaping an unforgettable tournament experience.
Job Requirements
- Bachelor’s degree in a relevant field
- Willingness to work outside core working hours
- Minimum 5 years experience in a guest-related service environment
- Proven experience in managing high-end or luxury hotels
- Strong communication and coordination skills
- Ability to handle logistics and operational challenges
- Fluent in English
- Proficiency in MS Office and planning software
- Ability to work onsite in Philadelphia
- Experience in invoice monitoring and account reconciliation
- Ability to liaise with multiple stakeholders
- Skilled in problem solving under pressure
Job Qualifications
- Bachelor’s degree in a relevant field such as business administration, management, leadership, or entrepreneurship
- Postgraduate education focused on International Organizations or Sport Management preferred but not required
- At least 5 years of experience in planning and leading in a guest-related service environment
- Strong background in managing high-end or luxury hotel services
- Proven ability to manage high-profile clients and coordinate with hotel management
- Experience in monitoring invoices, reconciling accounts, and ensuring contract compliance
- Ability to liaise with FIFA Functional Areas, hotel staff, and other key stakeholders
- Skilled in on-the-spot issue resolution
- Understanding of tournament operations and large-scale accommodation management
- Fluent in English, with Spanish and/or French proficiency considered a plus
- Proficient in MS Office and planning software including Excel, Word, PowerPoint, Visio, and Project
Job Duties
- Consolidate the requirements from all FIFA Functional Areas at the Venue Hotel
- Brief the hotel on the FIFA workforce standard operations with all involved hotel departments
- Responsible for the activation of all services reserved by FIFA at the Venue Hotel including meeting rooms, laundry, F&B arrangements
- Coordinate and supervise all logistic operations including storage and deliveries
- Ensure readiness of the meeting rooms and F&B services on a daily basis
- Conduct daily reporting and meetings with FIFA HQ
- Manage on-site issue resolution with the hotel and workforce staff
- Manage and check rooming lists daily, ensuring rooms are ready for arrivals
- Serve as the on-site point of contact for the Reservation team ensuring follow-ups on room inventory and releases
- Support the Team Hotel Manager and VIP Hotel Manager as necessary
- Monitor and verify invoices provided by the hotel, check accounts on a daily basis
- Match final invoices to actual room usage and ensure credits and complimentary rooms are applied
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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