Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,600.00 - $96,300.00
Work Schedule
Standard Hours
Benefits
Performance based incentive plans
Generous time off with PTO
Holidays
Sick/personal days
401k with a contribution match
Health Insurance
Vision Insurance
Dental Insurance
Job Description
Pinnacle Live is a premium, in-house audiovisual (AV) and event production company that operates at premier hotels and resorts throughout North America. Known for its commitment to elevating experiences, Pinnacle Live combines cutting-edge production technology with a deeply human touch, striving to set a standard where exceptional service is the baseline. The company embraces three core values: excellence as an attitude, innovation as a mindset, and the belief that its people make the difference. These values drive a culture dedicated to delivering unparalleled customer service and continuously pushing the boundaries of event production. Pinnacle Live is committed to building a diverse, equitable, and inclusive workplace where every member can thrive, exemplifying its dedication to empowerment and mutual respect.
The company is currently seeking a Venue Director I to oversee the successful management and operations of an assigned venue. This leadership role requires a strong focus on maintaining profitability, achieving sales and operational goals, and providing best-in-class customer service to stakeholders including hotel partners, clients, and team members. The Venue Director I will play a pivotal role in creating a culture of achievement while supporting diversity and continuous improvement. This individual must demonstrate an unwavering commitment to cultivating and growing the venue relationship to strengthen partnerships and drive business growth.
The role involves hands-on management of all phases of events, ensuring the highest standards of execution and customer service. The Venue Director I will manage efficient floor operations, oversee timely and accurate equipment setup and strike, review profit and loss statements to maintain profitability, and manage expenses by utilizing resources effectively and enforcing cost control measures. Maintaining inventory integrity, attending hotel meetings, and staying current on industry trends and innovations are essential to the position.
Additionally, the Venue Director I will act as a valued partner representing Pinnacle Live at hotel meetings and customer site visits, ensuring compliance with all financial procedures including billing, invoicing, and payment processes. Maximizing revenue through the effective utilization of the sales process and leading a team in accordance with company standard operating procedures to elevate customer service and employee growth are key responsibilities. This role requires proficiency in applicable company computer systems, technical support skills for event execution, task delegation, and strict adherence to safety protocols. Supervisory duties include interviewing, hiring, training, planning, coaching, performance appraisal, and addressing team concerns per federal and state laws.
This opportunity offers a dynamic leadership role within a respected and innovative event production company where dedication to excellence and making a difference is highly valued. Pinnacle Live also offers competitive benefits including performance-based incentive plans, generous paid time off, 401k with company match, and comprehensive insurance coverage. Candidates passionate about joining a high-standard team and contributing to elevating live event experiences are encouraged to apply.
The company is currently seeking a Venue Director I to oversee the successful management and operations of an assigned venue. This leadership role requires a strong focus on maintaining profitability, achieving sales and operational goals, and providing best-in-class customer service to stakeholders including hotel partners, clients, and team members. The Venue Director I will play a pivotal role in creating a culture of achievement while supporting diversity and continuous improvement. This individual must demonstrate an unwavering commitment to cultivating and growing the venue relationship to strengthen partnerships and drive business growth.
The role involves hands-on management of all phases of events, ensuring the highest standards of execution and customer service. The Venue Director I will manage efficient floor operations, oversee timely and accurate equipment setup and strike, review profit and loss statements to maintain profitability, and manage expenses by utilizing resources effectively and enforcing cost control measures. Maintaining inventory integrity, attending hotel meetings, and staying current on industry trends and innovations are essential to the position.
Additionally, the Venue Director I will act as a valued partner representing Pinnacle Live at hotel meetings and customer site visits, ensuring compliance with all financial procedures including billing, invoicing, and payment processes. Maximizing revenue through the effective utilization of the sales process and leading a team in accordance with company standard operating procedures to elevate customer service and employee growth are key responsibilities. This role requires proficiency in applicable company computer systems, technical support skills for event execution, task delegation, and strict adherence to safety protocols. Supervisory duties include interviewing, hiring, training, planning, coaching, performance appraisal, and addressing team concerns per federal and state laws.
This opportunity offers a dynamic leadership role within a respected and innovative event production company where dedication to excellence and making a difference is highly valued. Pinnacle Live also offers competitive benefits including performance-based incentive plans, generous paid time off, 401k with company match, and comprehensive insurance coverage. Candidates passionate about joining a high-standard team and contributing to elevating live event experiences are encouraged to apply.
Job Requirements
- high school graduate or equivalent
- three years management-level experience in the audio visual and/or hospitality industry preferred
- demonstrated experience aligning team members behind common goals
- excellent communication skills with the ability to foster long-term relationships with internal teams and external partners
- planning ability and able to prioritize
- strong technical aptitude
- excellent organizational skills
- demonstrated personnel management ability
- strong interpersonal skills
- strong verbal and written communications skills
- strong customer focus
- strong team player orientation
- strong attention to detail
- professional appearance
Job Qualifications
- high school graduate or equivalent
- three years management-level experience in audio visual and/or hospitality industry preferred
- demonstrated experience aligning team members behind common goals
- excellent communication skills to foster long-term relationships with internal teams and external partners
- strong technical aptitude
- demonstrated personnel management ability
- excellent organizational skills
- strong interpersonal skills
- strong verbal and written communication skills
- strong customer focus
- strong team player orientation
- strong attention to detail
- professional appearance
Job Duties
- provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
- ensure efficient floor operations such as the timely and accurate set and strike of equipment and other essential floor activities
- review profit and loss statements to ensure profitability and manage expenses by utilizing resources effectively and implementing cost control measures
- maintain inventory integrity ensuring quality, functionality, organization, and availability
- attend hotel meetings as necessary
- develop and maintain strong relationships with venue partners
- represent Pinnacle Live at hotel meetings and customer site visits
- ensure timely payment of all payables
- ensure timely processing of billing and invoices and enforce compliance with all financial management standard operating procedures
- utilize sales process to maximize revenue and improve capture rate during all phases of the sales cycle
- train, manage, and develop team members in accordance with company standard operating procedures
- effectively utilize applicable company computer systems and continually update technical skills
- provide technical support for events as necessary
- delegate tasks effectively as required
- comply with all safety protocols and procedures
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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