Venue Director I - Audio Visual, Event Technology

Pinnacle Live is a premium in-house audiovisual (AV) and event production company that operates across premier hotels and resorts throughout North America. Known for delivering high-end, cutting-edge production services combined with a personalized and deeply human approach, Pinnacle Live positions itself at the forefront of the event production industry with an unwavering commitment to excellence. The company’s core values are centered on Excellence as an attitude, Innovation as a mindset, and a People-first philosophy that recognizes the vital contributions of every team member. These pillars guide the company’s culture and operations, ensuring that every event is executed to exceptional standards with precision and attention to detail. Pinnacle Live strives to create memorable and elevated experiences for its hotel partners, clients, and audiences. The company is an equal opportunity employer dedicated to fostering a diverse, equitable, and inclusive workplace where each employee can thrive personally and professionally. They actively promote a welcoming environment, valuing unique contributions from all their team members, and continuously work to build a culture based on respect, belonging, and mutual empowerment.

The Venue Director I role at Pinnacle Live is a critical leadership position responsible for the overall success and management of an assigned venue. This position offers a competitive salary range between $70,304 and $75,000, along with performance-based incentives, making it an attractive opportunity for motivated professionals in the event production or hospitality sectors. As Venue Director I, the individual will oversee the venue’s profitability by closely managing finances, sales objectives, and operational efficiencies. The role demands expertise in delivering best-in-class customer service to internal stakeholders, including team members, and external stakeholders such as hotel partners and clients. Acting as the primary point of contact at the venue, the Venue Director I is charged with cultivating strong relationships and a culture of achievement, inclusivity, and continuous improvement. This ensures the venue operates smoothly and meets the high standards expected by Pinnacle Live.

Key responsibilities include providing leadership throughout all phases of event execution, ensuring timely and accurate setup and dismantling of equipment, managing inventory with meticulous attention to detail, and maintaining cost controls that support profitability. The Venue Director I is expected to actively participate in hotel meetings and customer site visits, representing Pinnacle Live and fostering collaborative partnerships. They will also oversee financial processes such as billing, payment of invoices, and compliance with standard operating procedures. Team management is a critical function of this role, encompassing hiring, training, coaching, and mentoring to elevate service quality and promote employee development. The Venue Director I role requires technical aptitude, strong communication skills, and the ability to prioritize and delegate effectively. This leadership position offers an excellent opportunity for professionals seeking to grow within a dynamic industry and contribute to a company whose mission is to elevate experiences through high-quality event production and exceptional client service.