Venue Concierge

The AC Hotel in downtown Greenville is a stylish and vibrant hospitality venue that combines modern design with exceptional service to provide guests with an unforgettable experience. Located in the heart of Greenville, this hotel caters to both business and leisure travelers, offering comfortable accommodations and convenient access to local attractions, dining, and entertainment. As a part of the renowned Auro Hotels chain, the AC Hotel maintains high standards of hospitality and embraces a culture of inclusivity and excellence. The hotel also hosts Seratonic Venue & Lounge, a trendy and energetic space designed for live events, social gatherings, and entertainment that attract a diverse crowd from the local community and beyond.

We are currently seeking an enthusiastic and customer-focused Venue Concierge to join our dynamic team at Seratonic Venue & Lounge inside the AC Hotel. This role is essential to creating a seamless and enjoyable experience for all guests arriving at the venue. As a Venue Concierge, you will be the first point of contact for guests, responsible for greeting them warmly, ensuring the smooth flow of entry and exit, and maintaining an engaging yet orderly environment throughout various events. Your duties will include scanning digital and physical tickets with accuracy, managing guest entry and re-entry, monitoring lines for crowd control, and expediting food and beverage orders specifically for VIP guests.

This position plays a critical part in upholding the quality of service at the venue by offering timely assistance, responding to guest inquiries and concerns, and supporting safety and compliance regulations. You must be comfortable working in a lively, fast-paced setting that requires energy, professionalism, and a great deal of interpersonal skill. Furthermore, flexibility in scheduling is essential as you will be required to work nights, weekends, and holidays to accommodate the venue's events. The AC Hotel values reliable team members who demonstrate a positive attitude and a proactive approach to their responsibilities. If you enjoy working in a collaborative environment where your role directly impacts guest satisfaction and event success, this is an excellent opportunity to join a reputable hotel and entertainment venue that prides itself on excellence and guest-centric services.