Venetian Fine Dining Host/Hostess - The Venetian Chop House - Caribe Royale Orlando Hotel
Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Job Description
The Venetian Chop House is a renowned fine dining restaurant located within a prestigious resort environment. Esteemed for its commitment to exceptional service, elegant ambiance, and exquisite culinary offerings, The Venetian Chop House holds a prominent position as an upscale dining destination. This establishment prides itself on delivering a superior guest experience through highly trained staff, sophisticated decor, and top-tier cuisine that attracts both resort guests and visitors seeking a memorable dining occasion. The restaurant's focus on quality and personalized attention places it among the top choices for guests looking for a luxurious and refined dining atmosphere.
The role of the Host/Hostess at The Venetian Chop House is central to the restaurant's overall guest experience. Serving as the first point of contact for diners, the Host/Hostess holds the critical responsibility of warmly welcoming guests, setting the tone for an exceptional meal, and efficiently managing table seating to maximize flow and guest satisfaction. This position demands not only excellent interpersonal skills but also the ability to effectively anticipate and meet the individual needs of diverse guests. A genuine and engaging demeanor is essential, as is addressing guests by name whenever possible to provide a personalized and attentive service.
In addition to greeting and seating guests, the Host/Hostess must be proficient with reservation management systems such as Open Table and have a working knowledge of point-of-sale systems, like Micros, to assist with daily operations. The role also involves communicating with restaurant servers and other departments to ensure a seamless dining experience. The ability to handle guest inquiries courteously, manage telephone calls professionally, and maintain pristine presentation of menus and place settings is critical to upholding the venue's distinguished standards.
Candidates must hold a high school diploma or GED and possess a food handling certification along with TIPS (Training for Intervention Procedures) certification within the first 90 days of employment to comply with health and safety regulations. Flexibility regarding work schedules, including weekends and holidays, is necessary due to the nature of the hospitality industry. Physical fitness is also required to manage the demands of the role, including lifting, walking, and standing for extended periods.
Working at The Venetian Chop House offers an opportunity to join a highly respected hospitality team where professionalism, dedication to quality service, and guest satisfaction are paramount. This position is ideal for individuals who thrive in a dynamic, fast-paced environment and are committed to enhancing the luxury dining experience for every guest. Prospective employees will gain valuable experience interacting with a diverse clientele in a prestigious setting, while developing skills in guest relations, reservation management, and hospitality operations.
The role of the Host/Hostess at The Venetian Chop House is central to the restaurant's overall guest experience. Serving as the first point of contact for diners, the Host/Hostess holds the critical responsibility of warmly welcoming guests, setting the tone for an exceptional meal, and efficiently managing table seating to maximize flow and guest satisfaction. This position demands not only excellent interpersonal skills but also the ability to effectively anticipate and meet the individual needs of diverse guests. A genuine and engaging demeanor is essential, as is addressing guests by name whenever possible to provide a personalized and attentive service.
In addition to greeting and seating guests, the Host/Hostess must be proficient with reservation management systems such as Open Table and have a working knowledge of point-of-sale systems, like Micros, to assist with daily operations. The role also involves communicating with restaurant servers and other departments to ensure a seamless dining experience. The ability to handle guest inquiries courteously, manage telephone calls professionally, and maintain pristine presentation of menus and place settings is critical to upholding the venue's distinguished standards.
Candidates must hold a high school diploma or GED and possess a food handling certification along with TIPS (Training for Intervention Procedures) certification within the first 90 days of employment to comply with health and safety regulations. Flexibility regarding work schedules, including weekends and holidays, is necessary due to the nature of the hospitality industry. Physical fitness is also required to manage the demands of the role, including lifting, walking, and standing for extended periods.
Working at The Venetian Chop House offers an opportunity to join a highly respected hospitality team where professionalism, dedication to quality service, and guest satisfaction are paramount. This position is ideal for individuals who thrive in a dynamic, fast-paced environment and are committed to enhancing the luxury dining experience for every guest. Prospective employees will gain valuable experience interacting with a diverse clientele in a prestigious setting, while developing skills in guest relations, reservation management, and hospitality operations.
Job Requirements
- Must be of minimum legal age to serve alcohol according to state law
- A food handling certification must be completed within the first 90 days of employment
- TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment
- Must be able to work in a fast-paced environment
- Must be physically fit in order to lift, pull, and push items up to 50 pounds
- Also requires standing/walking/reaching and bending throughout shift
Job Qualifications
- High school diploma or GED
- Ability to communicate in the English language
- Experience working in a resort restaurant is a plus
- Previous food and beverage experience in a resort hotel environment is a plus
- Basic computer knowledge (Micros or other POS systems)
- Must have Open Table reservation system experience
- Knowledge of basic food handling policies and procedures
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks
Job Duties
- Greet and acknowledge each guest promptly using names with hotel greeting standard
- Knowledge of hotel layout, restaurant station breakdowns and table numbers
- Escort all guests to their table and introduce their server
- Answer telephone calls using hotel/restaurant standards
- Know and implement standards/procedures of service for guests
- Communicate with guests, other associates, or departments to ensure guest needs are met
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free
Job Criteria
Experience
No experience required
Job Location
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