Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Seattle SeaTac Airport is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio consisting of 148 premium-branded hotels with more than 22,000 guestrooms located across 37 states and 106 cities. The company's headquarters and offices are situated in major cities including New York City, Dallas, Chicago, and Richmond, Virginia. With over 7,000 team members nationwide, MCR manages hotels under nine Marriott brands, eight Hilton brands, and several independent hotels. MCR has earned numerous accolades such as being named one of Fast Company's 10 Most Innovative Travel Companies... Show More
Job Requirements
- Must be 18 years of age or older
- Able to arrive on time and clock in/out as scheduled
- Provide sufficient notice when calling out per supervisor instructions
- Able to perform physical demands including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Must have a can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Desire to provide excellent hospitality and guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
Job Qualifications
- Experience in hospitality, service, or consumer-facing roles preferred
- Positive attitude and willingness to learn
- Effective listening and conflict resolution skills
- Clear communication abilities
- Desire to serve all guests
- Ability to follow established guidelines and procedures
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to work well under pressure
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to make them feel welcomed
- Work collaboratively to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly service using approved greeting
- Store and retrieve luggage or packages for guests
- Clean and maintain guest hallways, stairwells, service areas and ice rooms
- Collect trash from exterior garbage receptacles and hotel grounds
- Monitor placement and condition of public space furniture and report issues
- Maintain stock levels in linen closets and guest amenities
- Replenish amenities and supplies in assigned guestrooms
- Stock and maintain housekeeping cart
- Communicate clearly and professionally with team members
- Demonstrate a can-do attitude by supporting beyond traditional role
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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