Valet/Self-Parking Operations Manager - Jacksonville, FL
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,000.00 - $56,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
SP+, a Metropolis company, is a pioneering artificial intelligence entity dedicated to transforming everyday experiences through innovative technology. Specializing in computer vision, SP+ creates seamless, checkout-free parking experiences that eliminate the need for tickets, machines, apps, or credit cards. Essentially, their technology allows motorists to "drive in and drive out" without interruption, providing an effortless parking solution. This innovation is reshaping mobility and convenience in modern urban life.
As the largest parking network in America, SP+ boasts a workforce of over 23,000 employees who operate across more than 4,000 locations throughout North America and Europe. This extensive footprint underlines the company’s commitment to advancing parking infrastructure and mobility services on a broad scale. SP+ is actively redefining parking due to its significant role in daily life—parking is essential, ubiquitous, and impacts people everywhere. Looking ahead, SP+ envisions powering checkout-free experiences in all facets of life, from living and working to leisure activities, aiming to reclaim the most valuable asset for people: time.
The Valet/Self-Parking Operations Manager position based in Jacksonville, Florida, offers a full-time employment opportunity with a competitive annual salary ranging from $52,000 to $56,000. This role is pivotal in ensuring exceptional client satisfaction and operational efficiency within SP+'s expansive parking network. The ideal candidate will oversee daily parking operations, spearhead team management, and implement strategic initiatives to maximize both service quality and profitability.
In this managerial role, you will be entrusted with delivering SP+’s promise to customers by swiftly addressing client requests and concerns and proactively communicating improvements to enhance operations. You will lead a diverse team of employees, focusing on recruitment, development, training, and supervision to maintain high performance and dedication to customer service excellence. Staffing decisions to ensure efficient operation and superior customer experience will be a key responsibility.
Furthermore, this role requires adherence to parking, security, and cash control procedures to maintain operational integrity. Financial stewardship is also vital, encompassing revenue development, facility marketing, budget management, and cost control measures to bolster profitability. Responsibilities also include managing procurement and vendor services, carrying out general accounting tasks like payroll and accounts payable, and monitoring facility maintenance to uphold cleanliness and safety standards.
Handling damage claims with care and devising plans to prevent recurrence are also crucial components of this role. Implementing all policies to ensure compliance with OSHA laws reinforces SP+’s commitment to workplace safety and legal compliance. The position is ideal for a dynamic individual who excels in both leadership and problem-solving, primed to enhance operational efficacy while fostering a top-tier customer experience in a technology-driven environment.
As the largest parking network in America, SP+ boasts a workforce of over 23,000 employees who operate across more than 4,000 locations throughout North America and Europe. This extensive footprint underlines the company’s commitment to advancing parking infrastructure and mobility services on a broad scale. SP+ is actively redefining parking due to its significant role in daily life—parking is essential, ubiquitous, and impacts people everywhere. Looking ahead, SP+ envisions powering checkout-free experiences in all facets of life, from living and working to leisure activities, aiming to reclaim the most valuable asset for people: time.
The Valet/Self-Parking Operations Manager position based in Jacksonville, Florida, offers a full-time employment opportunity with a competitive annual salary ranging from $52,000 to $56,000. This role is pivotal in ensuring exceptional client satisfaction and operational efficiency within SP+'s expansive parking network. The ideal candidate will oversee daily parking operations, spearhead team management, and implement strategic initiatives to maximize both service quality and profitability.
In this managerial role, you will be entrusted with delivering SP+’s promise to customers by swiftly addressing client requests and concerns and proactively communicating improvements to enhance operations. You will lead a diverse team of employees, focusing on recruitment, development, training, and supervision to maintain high performance and dedication to customer service excellence. Staffing decisions to ensure efficient operation and superior customer experience will be a key responsibility.
Furthermore, this role requires adherence to parking, security, and cash control procedures to maintain operational integrity. Financial stewardship is also vital, encompassing revenue development, facility marketing, budget management, and cost control measures to bolster profitability. Responsibilities also include managing procurement and vendor services, carrying out general accounting tasks like payroll and accounts payable, and monitoring facility maintenance to uphold cleanliness and safety standards.
Handling damage claims with care and devising plans to prevent recurrence are also crucial components of this role. Implementing all policies to ensure compliance with OSHA laws reinforces SP+’s commitment to workplace safety and legal compliance. The position is ideal for a dynamic individual who excels in both leadership and problem-solving, primed to enhance operational efficacy while fostering a top-tier customer experience in a technology-driven environment.
Job Requirements
- Must possess a valid state-issued driver’s license with a current address and acceptable driving record
- Experience in team leadership and management
- Strong problem-solving skills
- Proficiency in computer applications
- Ability to handle budgeting and financial review tasks
- Effective communication skills
- Commitment to safety and compliance
Job Qualifications
- Demonstrates ability to lead, manage and motivate a diverse group of team members
- Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems
- Prior experience developing budgets and P&L review a plus
- Ability to react and problem-solve quickly
- Experience using various computer applications/systems (e.g., Microsoft Office Suite)
- Ability to learn internal computer programs
Job Duties
- Deliver on our promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations
- Hire, develop, train, and supervise a diverse team of Promise-driven employees
- Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions
- Ensure that proper parking, security, and cash control procedures are followed
- Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget
- Identify all procurement and vendor service needs of the location
- Perform general accounting duties such as accounts payable, payroll, and petty cash
- Monitor facility maintenance for cleanliness standards
- Monitor and review all damage claims
- Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims
- Implement all policies and procedures to ensure compliance with all OSHA laws
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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