Valet/Porter

Performance is a dynamic and growing company that places a high value on the contributions of its employees, especially its Customer Service Ambassadors. The company operates within the automotive service industry, providing top-tier service experiences for customers visiting their service departments. Performance’s culture is built around exceptional teamwork, passion for their work, and a strong sense of community. They are dedicated to creating a positive and engaging workplace where employees feel motivated and valued, ensuring that visiting their workplace becomes enjoyable and rewarding. They prioritize employee satisfaction and growth, believing strongly that their success is directly correlated with the talents and dedication of their team. As a testament to this ethos, Performance offers a comprehensive benefits package that supports both the professional and personal well-being of their employees. These benefits include competitive compensation, health savings accounts and flexible spending accounts for health plans, dental and vision coverage, short and long-term disability insurance, life insurance, retirement plans with company matching, paid time off, and special employee purchase programs.

The role of a Customer Service Ambassador at Performance is an exciting and vital position designed for individuals who are outgoing, self-motivated, and possess a genuine customer-focused attitude along with a strong work ethic. In this position, Ambassadors serve as the initial point of contact for customers entering the service department. They are responsible for warmly greeting each customer, establishing a friendly and professional environment that reinforces Performance’s commitment to excellent customer care. Ambassadors facilitate smooth customer interactions by promptly introducing customers to Service Writers, whom they assist in managing vehicle services efficiently. Their responsibilities also extend to important operational tasks such as installing interior protection packages to maintain vehicle cleanliness during service, maneuvering vehicles within the service lanes, and ensuring clear communication among Service Writers and customers to keep the service area running smoothly and without delays. This role requires constant vigilance and active communication to ensure a seamless flow of service and to uphold safety standards within the service department.

Ideal candidates for this role have a positive and energetic disposition, work effectively in team settings, and demonstrate a strong desire for ongoing personal and professional development within their scope of responsibility. Performance requires all candidates to hold at least a high school diploma or GED, possess a valid driver’s license with a clean driving record, be able to pass a pre-employment drug screening, and have a commitment to maintaining the highest standards of service and safety. For ambitious individuals seeking a rewarding career with opportunities for growth and a fun, engaging work environment, the Customer Service Ambassador position at Performance offers a compelling opportunity to join a supportive team and make a meaningful impact on customer satisfaction and company success.