VALET/BELL CAPTAIN-Transportation

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $19.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Paid holidays

Life insurance

Job Description

Sycuan Casino Resort is a premier luxury resort and casino located in San Diego, California. Renowned for its blend of sophisticated gaming, upscale dining, and exceptional hospitality, Sycuan offers a vibrant and welcoming environment that appeals to guests seeking both excitement and relaxation. The resort prides itself on providing memorable experiences through its world-class amenities, attentive service, and a commitment to excellence. As a leading entertainment destination in the region, Sycuan Casino Resort continually invests in its team to uphold its reputation for outstanding guest service and operational efficiency.

The Valet/Bell Captain position at Sycuan Casino Resort is a vital role focused on delivering an exceptional first and last impression to guests. This position is designed for individuals who are passionate about guest service, possess strong leadership skills, and thrive in a fast-paced luxury environment. As the Valet/Bell Captain, you will oversee the valet and bell services departments, ensuring a seamless, personalized experience for every guest from the moment they arrive until their departure. This dynamic role involves hands-on management responsibilities including training, guiding, and motivating the Valet/Bell attendants, coordinating guest vehicle parking, handling bell services, and providing safe on- and off-site transportation.

In addition to supervisory duties, you will actively engage with guests by greeting them warmly, assisting with luggage, and offering information about the resort's amenities and events. This role requires a balance between outstanding customer interaction and operational oversight, making it an ideal opportunity for candidates who are service-oriented, organized, and have a knack for problem-solving. The Valet/Bell Captain acts as a key ambassador for Sycuan Casino Resort, embodying the resort's values while fostering a team culture that emphasizes professionalism, safety, and guest satisfaction.

This full-time employment opportunity provides competitive compensation and a chance to work within a respected hospitality brand committed to employee growth and development. Sycuan Casino Resort supports a diverse and inclusive workforce, making it a great place to advance your career in the luxury hospitality sector. The Valet/Bell Captain role is integral to maintaining the high standards of service excellence that Sycuan is known for, offering a rewarding experience for those who take pride in leadership and guest service excellence.

Job Requirements

California drivers license in good standing
1 year guest service experience
bell and door service experience at a premium hotel
high school diploma, high school certificate of completion, or G.E.D.
experience in a gaming environment
ability to interact effectively with team members and guests
ability to communicate effectively in the English language
ability to maintain professionalism and composure
ability to provide guidance to staff
ability to complete forms and documents
ability to understand and follow verbal directives and written directions
ability to accept constructive criticism
ability to lift and carry up to 50 lbs
ability to stand, walk and run for up to eight hours at a time in all weather conditions
ability to drive manual and automatic vehicles
ability to perform simple mathematical calculations
ability to appear for work on time

Job Qualifications

California drivers license in good standing
1 year guest service experience
bell and door service experience at a premium hotel
ability to interact effectively with team members and guests
ability to communicate effectively in the English language
ability to maintain professionalism and composure
ability to provide guidance to staff
ability to complete forms and documents
ability to understand and follow verbal directives and written directions
ability to accept constructive criticism
ability to lift and carry up to 50 lbs
ability to stand, walk and run for up to eight hours at a time in all weather conditions
ability to drive manual and automatic vehicles
ability to perform simple mathematical calculations
ability to appear for work on time

Job Duties

Provides guests with valet parking service by collecting key from guest, giving guest identification receipt, placing matching identification tag on key and vehicle, inspecting vehicle for existing damage and recording information according to established procedures, parking vehicle, collecting receipt when guest requests vehicle, matching receipt and identification tags on key and vehicle, retrieving vehicle for guest, and entering guest information into Computerized Valet Parking System following established procedures
promotes guest relations by treating guests in a friendly and courteous manner, promptly greeting guests with a smile, assigning and logging wheelchair usage for guests, and notifying the Transportation Shift Manager of any guest complaints
provides hotel guests with bell and door attendant service by greeting guests upon arrival, showing them to the hotel front desk, transporting guest’s luggage to and from their room, informing guests of room features and technology, casino and hotel amenities, events and promotions, storing guest luggage as requested, opening main hotel doors for departing guests, and thanking guests upon departure
provides guidance to Valet/Bell staff by training Valet/Bell Attendants, providing guidance to team members, instructing staff on departmental policies and procedures, monitoring team members performance and reporting out of compliance behaviors to the Transportation Shift Manager as needed
provides tribal, casino, and resort guests with on and off-site transportation by driving transportation vehicles off-site, picking up tribal, casino, resort, and/or marketing department guests, and driving guests to requested destination
maintains safe transportation practices by driving within established speed limits and observing safety precautions at all times