Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
The Sycuan Band of the Kumeyaay Nation has a rich history dating back many centuries as a community of people living together, farming, hunting, and fishing to survive. Over the years, the tribe has evolved and diversified its ventures. Today, the Sycuan Tribe governs its Reservation and owns and operates a premier Casino and a Golf Resort. Additionally, the tribe manages several other business ventures throughout the San Diego region, contributing significantly to the local economy and community development. Sycuan is not just a business conglomerate; it is a vibrant community united by a common goal to support its members and provide exceptional experiences to its guests and visitors.
For those who join the Sycuan team, whether working within the state-of-the-art Casino, the breathtaking Resort, or the Tribal Government division, there is a strong sense of belonging to the Sycuan family. The tribe prides itself on fostering an inclusive and collaborative culture where every employee is valued and empowered to excel. It is with this spirit that Sycuan is seeking to hire a Valet/Bell Captain, a vital role in the guest experience journey.
The Valet/Bell Captain position is perfect for an individual passionate about delivering unforgettable guest experiences in a fast-paced, luxury resort setting. This role serves as the welcoming face for guests during their arrival and departure, setting the tone for their entire stay. It combines exceptional service with leadership and hands-on execution, allowing the individual to create seamless and personalized guest experiences while guiding a high-performing valet and bell staff team.
The primary responsibilities include parking guest vehicles safely, providing on- and off-site transportation services, and assisting guests with bell services like luggage handling and providing facility information. The Valet/Bell Captain also oversees and provides guidance to valet and bell attendants, trains staff, monitors performance, and maintains a professional and welcoming environment. This leadership aspect requires strong communication skills and the ability to manage time efficiently while upholding the tribe's high service standards.
Applicants should be ready to work in various weather conditions, stand and walk for extended periods, and operate both manual and automatic vehicles. The role demands professionalism, the ability to interact effectively with diverse guests and team members, and a dedication to safety and quality service. This is an hourly position suited for someone eager to contribute positively to a community committed to excellence and guest satisfaction. Joining Sycuan means becoming part of a dynamic workplace where cultural heritage, community values, and modern business practices come together to make every guest experience special.
For those who join the Sycuan team, whether working within the state-of-the-art Casino, the breathtaking Resort, or the Tribal Government division, there is a strong sense of belonging to the Sycuan family. The tribe prides itself on fostering an inclusive and collaborative culture where every employee is valued and empowered to excel. It is with this spirit that Sycuan is seeking to hire a Valet/Bell Captain, a vital role in the guest experience journey.
The Valet/Bell Captain position is perfect for an individual passionate about delivering unforgettable guest experiences in a fast-paced, luxury resort setting. This role serves as the welcoming face for guests during their arrival and departure, setting the tone for their entire stay. It combines exceptional service with leadership and hands-on execution, allowing the individual to create seamless and personalized guest experiences while guiding a high-performing valet and bell staff team.
The primary responsibilities include parking guest vehicles safely, providing on- and off-site transportation services, and assisting guests with bell services like luggage handling and providing facility information. The Valet/Bell Captain also oversees and provides guidance to valet and bell attendants, trains staff, monitors performance, and maintains a professional and welcoming environment. This leadership aspect requires strong communication skills and the ability to manage time efficiently while upholding the tribe's high service standards.
Applicants should be ready to work in various weather conditions, stand and walk for extended periods, and operate both manual and automatic vehicles. The role demands professionalism, the ability to interact effectively with diverse guests and team members, and a dedication to safety and quality service. This is an hourly position suited for someone eager to contribute positively to a community committed to excellence and guest satisfaction. Joining Sycuan means becoming part of a dynamic workplace where cultural heritage, community values, and modern business practices come together to make every guest experience special.
Job Requirements
- California Drivers License in good standing
- 1 year guest service experience
- bell and door service experience at a premium hotel
- high school diploma, high school certificate of completion, or G.E.D.
- experience in a gaming environment
- ability to interact effectively with team members and guests
- ability to communicate effectively in the English language
- ability to maintain professionalism and composure
- ability to provide guidance to staff
- ability to complete forms and documents
- ability to understand and follow verbal directives and written directions
- ability to accept constructive criticism
- ability to lift and carry up to 50 lbs
- ability to stand, walk and run for up to eight hours at a time in all weather conditions
- ability to drive manual and automatic vehicles
- ability to perform simple mathematical calculations
- ability to appear for work on time
Job Qualifications
- California Drivers License in good standing
- 1 year guest service experience
- bell and door service experience at a premium hotel
- ability to interact effectively with team members and guests
- ability to communicate effectively in the English language
- ability to maintain professionalism and composure
- ability to provide guidance to staff
- ability to complete forms and documents
- ability to understand and follow verbal directives and written directions
- ability to accept constructive criticism
- ability to lift and carry up to 50 lbs
- ability to stand, walk and run for up to eight hours at a time in all weather conditions
- ability to drive manual and automatic vehicles
- ability to perform simple mathematical calculations
- ability to appear for work on time
Job Duties
- Provides guests with valet parking service by collecting key from guest, giving guest identification receipt, placing matching identification tag on key and vehicle, inspecting vehicle for existing damage and recording information according to established procedures, parking vehicle, collecting receipt when guest requests vehicle, matching receipt and identification tags on key and vehicle, retrieving vehicle for guest, and entering guest information into computerized valet parking system following established procedures
- promotes guest relations by treating guests in a friendly and courteous manner, promptly greeting guests with a smile, assigning and logging wheelchair usage for guests, and notifying the transportation shift manager of any guest complaints
- provides hotel guests with bell and door attendant service by greeting guests upon arrival, showing them to the hotel front desk, transporting guest's luggage to and from their room, informing guests of room features and technology, casino and hotel amenities, events and promotions, storing guest luggage as requested, opening main hotel doors for departing guests, and thanking guests upon departure
- provides guidance to valet/bell staff by training valet/bell attendants, providing guidance to team members, instructing staff on departmental policies and procedures, monitoring team members performance and reporting out of compliance behaviors to the transportation shift manager as needed
- provides tribal, casino, and resort guests with on and off-site transportation by driving transportation vehicles off-site, picking up tribal, casino, resort, and/or marketing department guests, and driving guests to requested destination
- maintains safe transportation practices by driving within established speed limits and observing safety precautions at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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