Valet/Bell Captain

Ithaka Hospitality Partners is a renowned hospitality company committed to delivering exceptional guest experiences through impeccable service and leadership. Specializing in the hospitality sector, Ithaka partners with hotels and resorts to elevate guest services and operational efficiency. The company prides itself on cultivating a work environment that values integrity, respect, and professionalism while focusing on employee development and career advancement. Ithaka Hospitality Partners is dedicated to fostering a culture that supports diversity and equal opportunity in employment, ensuring all team members are appreciated and empowered to contribute their best.

The Valet/Bell Captain role is a pivotal leadership position within the Guest Services team at Ithaka Hospitality Partners. This role supports the Guest Services Manager by overseeing all facets of valet parking and bell services, guaranteeing a seamless and welcoming experience for guests from their arrival to departure. The Valet/Bell Captain is tasked with managing a team that delivers attentive, efficient, and courteous service, ensuring that every guest's first impression is memorable and positive. The position demands strong leadership, organizational skills, and the ability to handle responsibilities related to staff training, scheduling, cash handling, and workplace maintenance.

The role demands a hands-on leader who can create effective schedules addressing peak times and holidays, monitor punctuality, and address unforeseen challenges such as staffing shortages. Moreover, the Valet/Bell Captain ensures that operational goals and company standards are met and exceeded by providing consistent feedback and guidance to the team. This leader is also responsible for maintaining accountability in cash handling by overseeing ticket processing and ensuring financial accuracy at the end of each shift.

Beyond operational duties, the Valet/Bell Captain fosters a clean and welcoming environment by supervising supply stock and cleanliness of the work area. Problem-solving skills and a proactive approach are crucial for resolving guest concerns promptly while adhering to company policies. Effective communication skills, both verbal and written, are essential for maintaining smooth team coordination and guest interaction.

This position requires proficiency with Microsoft Office or comparable software for scheduling and reporting tasks. Educationally, the role requires a minimum of a high school diploma or equivalent, with a strong preference for candidates holding a bachelor’s degree in hospitality management or related fields. A valid driver’s license and a clean motor vehicle record are mandatory due to the nature of the valet responsibilities.

Physically, the role involves prolonged periods of walking, standing, and sitting, with occasional lifting up to 15 pounds. Ithaka Hospitality Partners emphasize equal opportunity employment and actively seeks to attract a diverse range of candidates, free from any discrimination based on race, religion, gender, or any protected status. The company encourages qualified applicants who are committed to delivering excellent guest services and team leadership to apply for this exciting opportunity to join a dynamic hospitality organization.