Valet Traffic Controller - Diplomat Hollywood Resort & Spa

Towne Park is a leading provider of parking management and services, renowned for its commitment to exceptional customer service and operational excellence. As a company focused on delivering comprehensive parking solutions, Towne Park serves a wide array of clients including hospitals, airports, commercial properties, and hospitality venues. With a reputation for professionalism and reliability, Towne Park emphasizes safety, efficiency, and courteous interactions with all customers and guests. The organization fosters a supportive work environment that values diversity, innovation, and employee growth. Employees benefit from competitive compensation packages and access to various insurance and retirement plans, reflecting the company’s dedication to long-term career development and well-being.\n\nThe role of Traffic Coordinator at Towne Park is critical in ensuring smooth vehicular flow and enhancing guest experiences through attentive service. This position involves directing vehicular traffic effectively while maintaining a friendly and professional demeanor with patients, guests, and team members. The Traffic Coordinator is responsible for issuing valet parking tickets accurately and adhering to established quality standards, including mystery shop criteria during guest arrivals. Additionally, the role requires upholding parking policies and procedures set by site management teams, and when necessary, assisting guests by parking and retrieving vehicles safely and promptly. This may also include helping guests with their luggage during arrivals and departures, ensuring a seamless and hospitable parking experience.\n\nCandidates for this position should be prepared to work flexible schedules, including AM and PM shifts, and to perform duties primarily outdoors under varying weather conditions. Towne Park provides a comprehensive benefits package including accident, critical illness, and hospital indemnity insurance options, telemedicine benefits, and access to a 401k retirement savings plan for eligible employees. This commitment demonstrates Towne Park's focus on supporting its workforce holistically, from health to financial security. The hourly pay for this position is set at $18, reflecting the company’s goal of providing fair and competitive remuneration.\n\nThe Traffic Coordinator role requires the ability to operate manual transmission vehicles and perform parallel parking, ensuring efficiency in vehicle handling and guest service. Strong communication skills are essential, including the ability to engage with guests using their last names when appropriate, employ polite salutations, and provide clear information about surrounding areas and services. Besides safety and hospitality, the position demands an understanding of traffic and valet procedures, data collection related to parking operations, and adherence to confidentiality standards such as HIPAA. Overall, Towne Park’s Traffic Coordinator position offers both challenging and rewarding opportunities for individuals who enjoy dynamic, customer-focused work environments and are committed to delivering exceptional service standards.