Valet Team Leader - Hourly + Tips = $18-$20/HR Potential - Wyndham Miami Airport

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests every day. With a strong commitment to impact lives positively, Towne Park specializes in providing outstanding guest and patient services that ease anxieties and create memorable moments. Their services extend beyond ordinary employment opportunities, emphasizing a workplace culture rooted in compassion, teamwork, and excellence. As an employer, Towne Park values the power of a smile – whether it comes from a patient, guest, client, or colleague – and embraces the opportunities every day holds to brighten someone's life. This philosophy drives the company’s operations and its approach to hospitality, making it a rewarding and impactful place to work.

Towne Park is currently seeking a dedicated Team Leader to oversee and manage the general operations of a property that functions less than 24/7 with nine or fewer Guest Service Associates (GSAs). This leadership role requires working alongside team members to ensure service standards are met or exceeded consistently. Reporting directly to the District Manager or an assigned offsite Account Manager, the Team Leader is entrusted with administrative and coordination responsibilities, providing guidance and troubleshooting support to the team. The role often demands critical decision-making abilities, particularly when prompt action is necessary to maintain operational efficiency and guest satisfaction.

The work schedule for this position includes morning, afternoon, and overnight shifts, with compensation offered at $15 per hour plus an additional $3 to $5 per hour in tips, reflecting Towne Park’s commitment to competitive and fair pay. Employees holding this position are eligible for a variety of benefits including accident insurance, critical illness coverage, hospital indemnity insurance, telemedicine services, and participation in the company’s 401k retirement savings plan. It should be noted that eligibility for these benefits depends on employment classification, duration of service, and hours worked, with seasonal and temporary roles excluded from benefits.

The Team Leader plays a vital role in delivering a seamless guest or patient service experience on every shift. Key responsibilities include allocating labor resources effectively, maintaining thorough knowledge of client facilities and amenities, and directly engaging in hospitality duties such as vehicle parking, guest check-ins, and bell services. The position also involves significant leadership duties such as hiring, training, coaching, and performance management aimed at fostering a talented and motivated team environment. Additionally, the Team Leader is responsible for building strong working relationships with client staff, ensuring compliance with company policies, managing schedules and payroll processes, and seeking opportunities to enhance operational procedures and client satisfaction.

This role demands a strong mix of interpersonal skills, operational knowledge, and technical proficiency including the ability to drive manual transmission vehicles, adeptness with Microsoft Office and point-of-sale systems, and excellent written and verbal communication capabilities. Physical demands are considerable, often requiring standing or walking for extended periods, lifting up to 100 pounds, and working in various outdoor weather conditions. The position requires a high degree of professionalism, adaptability under pressure, and a passion for hospitality excellence.