Valet Supervisor, Casino (Caesars New Orleans)

New Orleans, LA, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

wellness programs

Job Description

Caesars Entertainment is a globally renowned casino-entertainment company known for its exceptional resorts and gaming destinations. One of its premier locations, Caesars New Orleans Casino & Hotel, stands as a vibrant, award-winning establishment in the heart of New Orleans, Louisiana. Recognized as a top workplace and a leading large employer in the area, Caesars New Orleans delivers world-class experiences for guests while fostering an inclusive, collaborative work environment for its Team Members. The company prides itself on its long-standing tradition of excellence since its inception in 1937, operating under prestigious brands such as Caesars®, Harrah's®, Horseshoe®, and Eldorado®. With a profound commitment to its Mission, Vision, and Values, Caesars Entertainment emphasizes creating extraordinary experiences, building loyalty through impeccable service, operational excellence, and technological innovation. The company also prioritizes corporate social responsibility, demonstrated through its PEOPLE PLANET PLAY framework that supports sustainable economic development, the wellbeing of employees and their families, and meaningful contributions to the communities it serves.

The Valet Supervisor position at Caesars New Orleans is a critical leadership role that supports the operational excellence of the casino and hotel parking services. The Supervisor is directly responsible for overseeing training and daily activities of valet personnel, including self-park/valet cashiers, valet lead persons, doormen, parkers, and transport drivers. This position demands strong supervisory skills, effective communication, and the ability to motivate a diverse team to deliver prompt, accurate, and professional service to guests. The role requires vigilance in monitoring cash and operational transactions, ensuring procedural compliance, and maintaining operational standards aligned with company policies and objectives. Moreover, the Valet Supervisor manages staffing assignments, payroll processing, performance evaluations, and disciplinary actions, ensuring personnel meet performance expectations and contribute positively to the guest experience.

Beyond managing operations and staff, the Valet Supervisor plays an essential role in fostering customer satisfaction by efficiently addressing and resolving disputes while maintaining continuous communication and rapport with guests, team members, and other casino departments. The role requires the ability to make sound decisions under pressure, remain actively engaged on the floor during shifts, and oversee inventory management for parking supplies. Furthermore, the Supervisor assists in special projects and serves as a role model who embodies the Caesars brand values and high standards. This dynamic role suits an individual who thrives in a fast-paced, service-oriented environment and who embraces the opportunity to contribute to a leading entertainment company dedicated to 'creating the extraordinary.' Caesars New Orleans offers a vibrant workplace culture grounded in teamwork, respect, and the pursuit of excellence, making it an ideal environment for career growth in hospitality and casino operations.

Job Requirements

Highschool diploma or GED required
college degree preferred
must possess strong supervisory leadership, communication, and organizational skills
ability to prioritize workload and operate effectively and efficiently with minimal supervision
must project professionalism
ability to interact with all levels of management
must handle multiple priorities in a fast paced environment
must be computer literate in all aspects of Microsoft
ability to work well under pressure
four years of customer service required
must be able to get along with co-workers as a team

Job Qualifications

Highschool diploma or GED required
college degree preferred
must possess strong supervisory leadership, communication, and organizational skills
ability to prioritize workload and operate effectively and efficiently with minimal supervision
must project professionalism
ability to interact with all levels of management
must handle multiple priorities in a fast paced environment
must be computer literate in all aspects of Microsoft
ability to work well under pressure
four years of customer service required
must be able to get along with co-workers as a team

Job Duties

Motivating personnel and exhibiting effective supervisory skills
routinely observing, verifying and supervising cash and other operational transactions to ensure prompt and accurate service
completing daily personnel assignments and reassessing personnel based on business volume
ensuring timely and accurate processing of payroll, exception reports, PAF's, Employee Separation and Clearance forms, Performance Feedback forms, Personnel requisition forms, and accident reports
ensuring timely and accurate personnel and operations evaluations are given to direct report with appropriate recommendations and developmental plans while providing clear directives needed to meet department standards and achieve departmental and company policies
ensuring that personnel clearly understand and are held accountable for their respective performance expectations
exhibiting sound decision making qualities
remain on the floor, actively managing throughout the assigned shift
keeping an on-going inventory of supplies and reporting deficient quantities to direct report
consistently striving to build and maintain rapport with Players, subordinates, colleagues and other Casino support service departments
efficiently handling customer disputes (making every effort to achieve customer satisfaction). Exercising skills to identify situations that require attention and resolution as well as appropriate discretion that require the attention of management
acquiring a thorough working knowledge of company/inter-departmental policies and procedures, rules and regulations, parking garage equipment and payroll system
inspecting equipment, noting all discrepancies and making recommendation for correction
assisting in coordinating and implementation of special projects as directed
acting as a role model and always presenting oneself as a credit to Caesars New Orleans and encouraging others to do the same
meeting attendance guidelines of the job and adhering to departmental and company policies