Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Benefits

competitive hourly wage
Opportunities for career advancement
Supportive and inclusive work environment
Employee training programs
Employee Discounts
health insurance options
Paid Time Off

Job Description

Hollywood Casino Joliet is a prominent entertainment destination and a part of Penn National Gaming, a leading company with properties across the United States and Canada. Known for its vibrant atmosphere and commitment to delivering top-tier gaming and hospitality experiences, Hollywood Casino Joliet offers an exciting and fast-paced work environment. The casino is not only dedicated to providing memorable guest experiences but also fosters a supportive and inclusive workplace for its employees. With an aggressive growth strategy, Penn National Gaming is expanding its footprint and creating opportunities for career advancement across a range of departments and skill sets, making it... Show More

Job Requirements

  • equivalent to a high school diploma
  • 2 to 3 years supervisory experience
  • valet experience required
  • valid Illinois Driver's License
  • ability to operate manual and automatic transmission automobiles
  • strong guest service orientation
  • understanding and speaking the English language
  • ability to drive guest's vehicles and adhere to company MVR policy
  • availability to work evenings, holidays, and weekends as needed

Job Qualifications

  • equivalent to a high school diploma
  • 2 to 3 years supervisory experience
  • valet experience
  • valid Illinois Driver's License
  • ability to operate manual and automatic transmission automobiles
  • strong guest service skills
  • effective communication skills
  • ability to work evenings, holidays, and weekends
  • adhere to company motor vehicle record (MVR) policy
  • understanding and speaking the English language

Job Duties

  • provide a high level of guest service and promote a positive attitude to create a fun and entertaining experience for guests and team members
  • review workflow and staffing levels of valet staff
  • conduct daily performance reviews of valet staff
  • monitor departmental supplies and requisition as needed
  • investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures
  • schedule departmental staff for proper coverage
  • monitor and maintain the cleanliness of departmental areas of responsibility
  • monitor the monetary transactions of the valet department
  • perform other duties as assigned

Job Location

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