Valet Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $25.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
flexible schedule
Employee assistance program
Retirement Plan

Job Description

Propark Mobility is a leading parking management and mobility services company known for delivering top-tier valet and parking solutions in various urban and commercial settings. Established as a reliable service provider, Propark Mobility operates with a commitment to enhancing customer experiences through professional, efficient, and courteous service. They specialize in offering full-service valet parking, self-parking options, and mobility solutions tailored to meet the unique needs of customers from bustling city centers to special events. Their workforce is empowered by a culture that values leadership, hospitality, and operational excellence.

The Valet Supervisor role at Propark Mobility is a full-time position based in San Francisco, CA, offering a starting pay of $25.00 per hour. This role is crucial in maintaining seamless valet operations by leading the valet team with confidence and professionalism. The Valet Supervisor acts as the face of the valet team, greeting guests warmly and ensuring their experience is smooth and elevated. This position demands a leader who can manage daily operations during peak hours, oversee vehicle safety, and provide excellent customer service. Supervisor responsibilities include coordinating with the Location Manager to optimize staffing and managing service flow, especially during weekends and holidays when the business volume increases significantly.

This position also entails pre-shift briefings to motivate team members and align them on service expectations and special guest requirements, especially for VIPs. The Valet Supervisor is responsible for enforcing safety protocols, inspecting vehicles upon intake, and coaching attendants to maintain high standards of customer service and operational procedures. The role includes physical activity such as standing, walking, running, and handling vehicles safely, including lifting or carrying items up to 50 lbs as necessary.

Propark Mobility fosters a supportive work environment where career advancement is encouraged, highlighting their promotion-from-within philosophy. Employees enjoy benefits such as flexible scheduling, paid holidays, wellness programs, and a comprehensive benefits package for full-time staff, including medical, dental, vision, and supplemental insurance options. The company also offers paid vacation time and an additional day off on the employee's birthday, emphasizing work-life balance and employee well-being. Propark Mobility is an equal opportunity employer committed to diversity and inclusion. They provide accommodations for applicants with disabilities throughout the hiring process, ensuring fairness and accessibility.

This opportunity is ideal for individuals who thrive in fast-paced, guest-facing environments and possess the ability to resolve concerns thoughtfully and efficiently. If you are energetic, confident, and have a passion for hospitality and team leadership, Propark Mobility invites you to apply and join their dynamic team, delivering exceptional parking experiences in one of California's most vibrant cities.

Job Requirements

  • 18 years or older
  • Valid driver’s license with at least 2 years driving experience
  • Physically able to stand, run, and lift or carry up to 50 lbs as needed
  • Natural host with strong communication and professional presence
  • Able to thrive in fast paced guest-facing environments and resolve concerns with grace and solutions
  • Must be available to work weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Minimum one year of valet experience preferred
  • At least one year experience in customer service
  • Supervisory or team lead experience preferred
  • Strong written and verbal communication skills
  • Ability to handle guest concerns professionally
  • Demonstrated leadership and team motivation skills
  • Comfortable working in outdoor and physically active roles

Job Duties

  • Lead pre-shift meetings to energize team and clarify assignments
  • Supervise daily valet operations focusing on safety, efficiency, and guest experience
  • Partner with Location Manager on scheduling to ensure adequate coverage
  • Welcome and thank guests with genuine hospitality
  • Park and retrieve vehicles safely while minimizing wait times
  • Explain parking rates and options clearly to guests
  • Inspect vehicles on intake and follow company safety procedures
  • Maintain professional appearance and model exemplary guest service
  • Remain active during shifts including standing, walking, running, and lifting up to 50 lbs
  • Support site presentation through light cleaning and curb organization
  • Coach attendants on safe driving, curb etiquette, and hospitality mindset

Job Criteria

Experience

Mid Level (3-7 years)


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