Valet Supervisor

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

flexible schedule

Career advancement opportunities

Training and Development

Job Description

Legacy Parking is a reputable parking management company specializing in providing exceptional valet and parking services across various properties. Known for its commitment to excellence, Legacy Parking operates in multiple locations, including premium commercial, residential, and hospitality venues. The company's focus on safety, efficiency, and customer satisfaction has established it as a leader in the parking industry. By implementing innovative technology and maintaining high standards, Legacy Parking continues to deliver seamless valet experiences to guests and clients alike. Their team-oriented environment encourages professional growth and a proactive approach to customer service and operational management.

We are currently seeking a Val... Show More

Job Requirements

High school degree required
One year related experience
Ability to read and comprehend verbal instructions and written correspondence
Ability to communicate effectively both verbally and through written correspondence
Ability to provide customer resolution in a professional and friendly manner
Have and maintain a valid driver’s license
Ability to safely drive a standard or automatic transmission vehicle
Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer

Job Qualifications

High school degree
One year of related experience
Ability to read and comprehend verbal instructions and written correspondence
Effective verbal and written communication skills
Ability to provide customer resolution professionally and friendly
Valid driver’s license
Ability to safely drive standard or automatic transmission vehicles
Excellent customer service skills
Familiarity with local streets, landmarks, and highway entrances
Ability to work flexible scheduling including nights, weekends, and holidays
Maintain a safe driving record free of violations or accidents
Professional and friendly demeanor when interacting with employees and customers

Job Duties

Make sure front-line employees are delivering the company’s standards of service with each parker transaction and doing it safely
Report any known accidents, observed or suspected violations of company policy, safety hazards or any unusual occurrence to their direct manager
Maintain a clean drive with no staging of vehicles
Greet guests in a friendly manner and respond timely with correspondence and problem resolution during the shift
Collect and secure vehicle keys and ensure proper placement of keys in the key booth
Perform shift change audits of key inventory, vehicle locations, and car counts
Ensure payment is collected through the revenue collection system
Complete damage checks on each vehicle as it enters and exits the drive
Create customer service plans with project manager to improve wait times
Utilize a log for all charge-offs, free, and refunded parking fees
Balance change fund after each shift
Notify manager immediately of any damage claims
Utilize a proactive approach and recommend operational improvements
Use the valet technology system to optimize operations
Assign parks and retrievals to runners for organization

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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