Valet Supervisor

Legacy Parking is a reputable parking management company specializing in providing exceptional valet and parking services across various properties. Known for its commitment to excellence, Legacy Parking operates in multiple locations, including premium commercial, residential, and hospitality venues. The company's focus on safety, efficiency, and customer satisfaction has established it as a leader in the parking industry. By implementing innovative technology and maintaining high standards, Legacy Parking continues to deliver seamless valet experiences to guests and clients alike. Their team-oriented environment encourages professional growth and a proactive approach to customer service and operational management.

We are currently seeking a Valet Supervisor for one of our properties located in Coral Gables. This full-time role is vital to the smooth operation of the valet service at the location. The Valet Supervisor works directly under the Manager and assists in managing the day-to-day valet operations adhering to company policies and procedures. This role requires fostering excellent client relationships and promoting a professional image of the company. The supervisor ensures that every frontline employee consistently delivers the company's standards of service with each parker transaction, prioritizing safety and customer satisfaction.

The Valet Supervisor will be responsible for maintaining a clean and well-organized drive without vehicle staging, greeting guests in a friendly and professional manner, securing vehicle keys, and overseeing the proper placement of keys throughout the shift. This role includes performing audits on key inventory, vehicle locations, and car counts during shift changes and ensuring accurate revenue collection through the designated system. Additionally, the supervisor will conduct damage checks on vehicles upon entry and exit to the property and handle any damage claims with immediate notification to the manager.

A proactive mindset is essential as the supervisor is expected to identify and suggest operational improvements to the team, ensuring a fluid, efficient service using the latest valet technology systems. The Valet Supervisor also plays a critical role in organizing staff assignments to guarantee efficient vehicle parks and retrievals. This leadership position demands excellent customer service skills, the ability to communicate effectively, and a professional demeanor at all times, both with guests and team members.

This position offers a competitive salary and opportunities for career advancement within our growing company. Candidates must be willing to work flexible schedules, including nights, weekends, and holidays as needed. Physical demands include standing, walking, and occasionally lifting up to 25 pounds, often in outdoor or weather-exposed environments. Safety and adherence to company policies are paramount in this role, making the Valet Supervisor a key player in upholding Legacy Parking's standards and reputation in Coral Gables and beyond.