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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Career growth opportunities
401(k) matching
Paid Time Off
holiday compensation
health coverage
dental coverage
vision coverage
employee appreciation events
Employee Discounts
Education Assistance
Job Description
Kalahari Resorts & Conventions is a premier destination known for delivering unmatched vacation experiences centered around America’s Largest Indoor Waterparks. This family-owned company prides itself on creating unforgettable moments filled with excitement, luxury, and comfort. Each resort embodies an African-inspired theme, offering guests world-class dining options, luxurious spas, thrilling entertainment, and state-of-the-art convention centers. These features make every visit a unique experience that redefines hospitality. The company’s mission extends beyond hospitality; the core value of "Leading with Love" guides their service philosophy, fostering an environment where guests, associates, and communities are treated like family. This commitment is seen through their... Show More
Job Requirements
- Valid driver’s license
- Ability to stand during entire shift
- Ability to work nights, weekends, and holidays
- Must maintain composure under stress
- Prior customer service experience preferred
- Supervisory experience preferred
Job Qualifications
- Customer service background preferred
- Supervisory experience preferred
- Valid driver’s license
- Ability to maintain composure in high-pressure situations
- Excellent communication and leadership skills
- Ability to stand for entire shift
- Flexibility to work nights, weekends, and holidays
Job Duties
- Oversee and supervise all valet staff operations
- Coordinate guest arrivals and departures to ensure smooth traffic flow
- Train valet employees and provide necessary tools and equipment
- Coach and counsel staff with assistance from Valet Office Manager
- Manage guest complaints and take corrective action when needed
- Complete administrative duties including transport logs, shift checklists, maintenance requests, and sign-out sheets daily
- Provide luggage pickup and delivery and respond to guest requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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