Valet Supervisor

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

flexible schedules

Employee Discounts

Retirement Plan

Career development opportunities

Job Description

Grand Sierra Resort is a premier hotel and casino located in Reno, Nevada, known for its luxurious accommodations, vibrant entertainment options, and exceptional guest services. This resort is one of the largest in the region, offering a wide range of amenities including multiple dining venues, gaming floors, spa services, and event spaces. Committed to providing an outstanding guest experience, Grand Sierra Resort prides itself on maintaining high standards of hospitality, excellent customer service, and operational excellence throughout the property. The team members are encouraged to foster a welcoming atmosphere while ensuring safety and professionalism in every interaction.

The Valet Su... Show More

Job Requirements

Must obtain and maintain appropriate licensing with Alcohol Awareness Card
Valid driver’s license and must produce acceptable driving record per GSR SOP
10 Year Report from DMV with annual review
Minimum 1-2 years’ valet experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
Ability of simple math and complex reading, writing, and task completion skills
Must be a minimum of 21 years of age
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate

Job Qualifications

Minimum 1-2 years’ valet experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities
Ability of simple math and complex reading, writing, and task completion skills
Clerical skills, compiling, coordination, analyzing, supervising, instructing, driving, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
Must be a minimum of 21 years of age

Job Duties

Oversight of the Porte and Valet operations to ensure and provide exceptional guest service and limit wait times for our guests
Supervisors may pick or park a car, but this is not a primary duty and should only be one when waiting times exceed 20 minutes or the line to park is significantly out of the Porte (more than halfway down the ramp)
Pre-shift teams daily on upcoming events, vital information and any other important details for the team to work effectively
Must be visible in the Porte and able to assist and defuse any guest escalations
Ensure guests are receiving timely service via managing of staff into proper roles and rotating them as needed to ensure the operations run smoothly and there are no barriers to providing excellent guest service
Assists the Front Services Manager and Lead Supervisor with scheduling and training
Ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles
Reporting any fixes, areas of attention, outages, breakages, and/or less than optimal working conditions to the appropriate parties to ensure they are fixed in a timely manner
Ensure CVPS car tracking system is kept up to date and cars are entered properly
Ensure Team Members go on appropriate breaks and early outs are managed to maintain sufficient staff to handle upcoming business
Able to provide guests with information regarding property facilities, amenities, services, special events, etc
Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare
Document and report all vehicle incidents such as damage, accidents, theft, missing articles etc
Report any accidents, injuries, and unsafe work conditions to the Lead Supervisor and/or Front Services Manager immediately
Monitor and maintain safety, security, and cleanliness of parking areas, Porte and in the key booth
Act in capacity of Valet Runner at any time, only as needed
Any other duties as assigned within the scope of this position

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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