Valet Supervisor

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.50

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

Grand Sierra Resort is a premier hotel and casino located in Reno, Nevada, offering a comprehensive range of hospitality and entertainment services. Known for its luxurious accommodations, dynamic gaming options, and extensive amenities, the resort continually strives to provide an exceptional guest experience through its dedicated team members. As a vibrant hub of activity, the Grand Sierra Resort emphasizes guest satisfaction, operational excellence, and high standards across all departments, making it a sought-after destination for visitors in the region.

The role of Valet Supervisor at Grand Sierra Resort is crucial in maintaining the smooth operational flow and premium guest services at the valet and porte-cochere areas. This position involves overseeing daily valet operations, including staffing, managing wait times, and coordinating assignments to ensure the highest level of service quality. The Valet Supervisor not only leads the team on the floor but also supports scheduling, training, and guest service initiatives that align with the resort’s standard of excellence. This full-time role demands a proactive leader who is visible, approachable, and capable of managing both operational logistics and guest interactions with professionalism and care. Focused on the guest experience, the supervisor actively manages the flow of vehicles, addresses any escalations, and ensures that all team members are performing their duties effectively. The role requires the ability to adapt to busy and dynamic shifts, including nights, weekends, and holidays, adhering to safety and cleanliness protocols within the parking and porte areas.

This position also requires collaboration with the Front Services Manager and other supervisors to manage staffing needs, training programs, and operational improvements. Responsibilities extend to maintaining vehicle tracking systems, documenting incidents, and ensuring safety standards are upheld. Candidates must show competency in driving, supervising, problem-solving, and guest interaction, demonstrating both independent judgment and teamwork. The Valet Supervisor must be at least 21 years old and have 1-2 years of relevant valet or related experience. Licensing requirements include a valid driver’s license with an acceptable driving record and completion of an Alcohol Awareness card.

Physically, the role is demanding with constant standing, walking, and occasional lifting up to 75 pounds. Given the work environment exposes staff to varying weather conditions and noise levels, resilience and flexibility are key traits. Grand Sierra Resort is committed to fostering an inclusive workplace, offering reasonable accommodations to employees with disabilities. Joining the team means becoming part of a respected institution dedicated to hospitality excellence, operational integrity, and guest satisfaction at every touchpoint.

Job Requirements

Minimum 1-2 years valet experience or equivalent combination of education, training, and experience
Must be at least 21 years old
Valid driver’s license and acceptable driving record
Obtain and maintain Alcohol Awareness Card
Ability to stand, walk, bend, crouch, kneel, and balance for extended periods
Ability to lift, push, or pull up to 75 pounds
Willingness to work flexible hours including holidays and weekends
Ability to perform repetitive use of hands and feet
Good vision including distance, depth perception, and color vision.

Job Qualifications

Minimum 1-2 years valet experience or related education, training, or experience
Valid driver’s license with acceptable driving record
Ability to perform clerical, supervisory, and coordination tasks
Strong problem solving, independent judgment, and decision making skills
Ability to train and develop team members
Skilled in guest service and conflict resolution
Able to work flexible shifts including nights, weekends, and holidays
Knowledge of safety and vehicle operation procedures
Good communication and memorization skills.

Job Duties

Oversee porte and valet operations to ensure exceptional guest service and minimize wait times
Pick or park vehicles only when wait times exceed 20 minutes or line extends significantly
Conduct daily pre-shift team meetings about events and critical information
Be visible at the porte to assist with and resolve guest escalations
Manage staff roles and rotations to ensure smooth operations and excellent service
Assist with scheduling and training alongside Front Services Manager and Lead Supervisor
Ensure cleanliness and orderliness of drive lanes and crosswalks
Report maintenance issues, outages, and safety concerns promptly and follow up
Maintain car tracking system accuracy and proper vehicle entry
Manage team member breaks and staff levels to handle business needs
Provide guests with information about property facilities and services
Monitor and direct vehicle traffic including personal and commercial vehicles
Document all vehicle incidents such as damage, accidents, or theft
Report accidents, injuries, and unsafe conditions immediately
Maintain safety, security, and cleanliness in parking areas and porte
Act as Valet Runner as needed
Perform additional duties as assigned.