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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Grand Sierra Resort is a premier hotel and casino located in Reno, Nevada, offering a comprehensive range of hospitality and entertainment services. Known for its luxurious accommodations, dynamic gaming options, and extensive amenities, the resort continually strives to provide an exceptional guest experience through its dedicated team members. As a vibrant hub of activity, the Grand Sierra Resort emphasizes guest satisfaction, operational excellence, and high standards across all departments, making it a sought-after destination for visitors in the region.
The role of Valet Supervisor at Grand Sierra Resort is crucial in maintaining the smooth operational flow and premium gues... Show More
The role of Valet Supervisor at Grand Sierra Resort is crucial in maintaining the smooth operational flow and premium gues... Show More
Job Requirements
- Minimum 1-2 years valet experience or equivalent combination of education, training, and experience
- Must be at least 21 years old
- Valid driver’s license and acceptable driving record
- Obtain and maintain Alcohol Awareness Card
- Ability to stand, walk, bend, crouch, kneel, and balance for extended periods
- Ability to lift, push, or pull up to 75 pounds
- Willingness to work flexible hours including holidays and weekends
- Ability to perform repetitive use of hands and feet
- Good vision including distance, depth perception, and color vision.
Job Qualifications
- Minimum 1-2 years valet experience or related education, training, or experience
- Valid driver’s license with acceptable driving record
- Ability to perform clerical, supervisory, and coordination tasks
- Strong problem solving, independent judgment, and decision making skills
- Ability to train and develop team members
- Skilled in guest service and conflict resolution
- Able to work flexible shifts including nights, weekends, and holidays
- Knowledge of safety and vehicle operation procedures
- Good communication and memorization skills.
Job Duties
- Oversee porte and valet operations to ensure exceptional guest service and minimize wait times
- Pick or park vehicles only when wait times exceed 20 minutes or line extends significantly
- Conduct daily pre-shift team meetings about events and critical information
- Be visible at the porte to assist with and resolve guest escalations
- Manage staff roles and rotations to ensure smooth operations and excellent service
- Assist with scheduling and training alongside Front Services Manager and Lead Supervisor
- Ensure cleanliness and orderliness of drive lanes and crosswalks
- Report maintenance issues, outages, and safety concerns promptly and follow up
- Maintain car tracking system accuracy and proper vehicle entry
- Manage team member breaks and staff levels to handle business needs
- Provide guests with information about property facilities and services
- Monitor and direct vehicle traffic including personal and commercial vehicles
- Document all vehicle incidents such as damage, accidents, or theft
- Report accidents, injuries, and unsafe conditions immediately
- Maintain safety, security, and cleanliness in parking areas and porte
- Act as Valet Runner as needed
- Perform additional duties as assigned.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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